NDIS Admin & Rostering Specialist

Sibella Care; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development

Competitive remuneration

Supportive team environment

Job summary

Sibella Care is seeking a highly organised Administration Support Officer to join our team in Sydney. You will provide high-quality administrative support across rostering, onboarding, accounts with Xero, and compliance tasks.

Key duties include managing participant and staff records, handling inquiries, and supporting the Leadership Team while maintaining confidentiality and professional communication with families and external stakeholders.

Qualifications

• Experience in administration, coordination, rostering, or similar role.
• Proficiency using Xero is essential.
• Strong computer skills with Microsoft 365.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and deadlines.
• Ability to work independently while also contributing to a team.
• Professional, confident and friendly telephone manner.
• Working with children's check, police check, NDIS screening check (or ability to obtain).
• Willingness to provide frontline shift coverage when required.

Responsibilities

• Act as a professional first point of contact for participants, families, employees and external stakeholders.
• Manage incoming calls, emails and enquiries; support participant onboarding.
• Provide administrative support to the Leadership Team and maintain records.
• Assist with rostering, scheduling and staff communications.
• Maintain accurate participant and employee records; process invoices and payments.
• Support compliance, quality activities and documentation management.
• Engage with stakeholders and support service reviews and meetings.
• Represent Sibella Care professionally and with compassion.

Skills

General administration

Rostering

Customer service

Xero

Microsoft 365

Communication

Tools

Xero

Microsoft 365

Job description

Sibella Care is seeking a highly organised Administration Support Officer to join our team in Sydney. You will provide high-quality administrative support across rostering, onboarding, accounts with Xero, and compliance tasks.

Key duties include managing participant and staff records, handling inquiries, and supporting the Leadership Team while maintaining confidentiality and professional communication with families and external stakeholders.