National Training Specialist — L&D for Tech & Retail

Cheil Australia; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Cheil Australia, a Sydney-based CX agency, is seeking a National Training Specialist to design and deliver high-level product and soft skills training programs for Samsung. You will collaborate with stakeholders across internal teams, retail staff, and call centres to raise capabilities and sales performance.

You will build curriculums using adult learning methods, maintain up-to-date product knowledge, and align training with marketing launches and promotional periods.

Qualifications

• 3+ years of L&D facilitation and development experience, with Certificate IV in Training and Assessment preferred.
• Expert consumer electronics knowledge alongside advanced proficiency in Microsoft Office and adult learning methodologies.
• Strong presentation skills for large audiences and ability to collaborate with external stakeholders.
• Strong project and budget management with deadlines under minimal supervision.
• Results-oriented communicator who can present to senior executives and travel nationally.

Responsibilities

• Collaborate with stakeholders to identify training needs and coordinate successful events.
• Present training solutions, incorporate feedback and manage execution budgets.
• Provide comprehensive reporting and seek feedback to strengthen stakeholder relationships.
• Design custom curriculums using adult learning methodologies to boost sales and brand advocacy.
• Build learner-inclusive materials, detailed execution briefs, and formal training implementation plans.
• Establish success measures and feedback pathways to evaluate training effectiveness and quality.
• Maintain expert knowledge of Samsung products, technical features and competitor technology trends.
• Align training messages with marketing objectives, launch strategies, and key promotional periods.
• Perform media duties by representing the Samsung brand during product reviews with journalists.
• Support Samsung stores weekly through direct sales, customer switching, and sales coaching.
• Supervise and deliver autonomous face-to-face and virtual training sessions across Australia.

Skills

L&D experience

Adult learning methodologies

Presentation skills

Stakeholder collaboration

Travel nationally

Education

Certificate IV in Training and Assessment

Tools

Microsoft Office

Job description

Cheil Australia, a Sydney-based CX agency, is seeking a National Training Specialist to design and deliver high-level product and soft skills training programs for Samsung. You will collaborate with stakeholders across internal teams, retail staff, and call centres to raise capabilities and sales performance.

You will build curriculums using adult learning methods, maintain up-to-date product knowledge, and align training with marketing launches and promotional periods.