National Training Specialist

Cheil Australia; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Cheil Australia, a Sydney-based CX agency, is seeking a National Training Specialist to design and deliver high-level product and soft skills training programs for Samsung. You will collaborate with stakeholders across internal teams, retail staff, and call centres to raise capabilities and sales performance.

You will build curriculums using adult learning methods, maintain up-to-date product knowledge, and align training with marketing launches and promotional periods.

Qualifications

• 3+ years of L&D facilitation and development experience, with Certificate IV in Training and Assessment preferred.
• Expert consumer electronics knowledge alongside advanced proficiency in Microsoft Office and adult learning methodologies.
• Strong presentation skills for large audiences and ability to collaborate with external stakeholders.
• Strong project and budget management with deadlines under minimal supervision.
• Results-oriented communicator who can present to senior executives and travel nationally.

Responsibilities

• Collaborate with stakeholders to identify training needs and coordinate successful events.
• Present training solutions, incorporate feedback and manage execution budgets.
• Provide comprehensive reporting and seek feedback to strengthen stakeholder relationships.
• Design custom curriculums using adult learning methodologies to boost sales and brand advocacy.
• Build learner-inclusive materials, detailed execution briefs, and formal training implementation plans.
• Establish success measures and feedback pathways to evaluate training effectiveness and quality.
• Maintain expert knowledge of Samsung products, technical features and competitor technology trends.
• Align training messages with marketing objectives, launch strategies, and key promotional periods.
• Perform media duties by representing the Samsung brand during product reviews with journalists.
• Support Samsung stores weekly through direct sales, customer switching, and sales coaching.
• Supervise and deliver autonomous face-to-face and virtual training sessions across Australia.

Skills

L&D experience

Adult learning methodologies

Presentation skills

Stakeholder collaboration

Travel nationally

Education

Certificate IV in Training and Assessment

Tools

Microsoft Office

Job description

Cheil Australia is an idea-focused, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.

More locally, Cheil is a fast-growing family of thinkers, creators and passionate doers based between in the heart of Olympic Park. Cheil delivers Digital, Retail and Creative solutions for some of the world’s most loved brands. Our specialist teams work together to create a truly integrated approach for our partners. We produce work across all channels for the greatest impact and the biggest return. Connecting capabilities for a truly inciting customer experience.

The National Training Specialist at Cheil works within the MX Learning and Development Team to design and deliver high-level product and soft skills training programs for Samsung. By collaborating closely with key stakeholders to identify specific educational needs, the specialist implements continuous improvement solutions across internal teams, retail staff, and call centres. Ultimately, this role drives field execution and brand advocacy to boost sales efficiency, maximize profits, and successfully meet Samsung’s mobile experience commercial targets.

Key Responsibilities

• Collaborate with stakeholders to identify specific training needs and coordinate successful events.
• Present training solutions to stakeholders, incorporate their feedback and manage execution budgets.
• Provide comprehensive reporting and seek feedback to strengthen critical stakeholder relationships.
• Design custom curriculums using adult learning methodologies to boost sales and brand advocacy.
• Build learner-inclusive materials, detailed execution briefs, and formal training implementation plans.
• Establish success measures and feedback pathways to evaluate training effectiveness and quality.
• Maintain expert knowledge of Samsung products, technical features and competitor technology trends.
• Align training messages with marketing objectives, launch strategies, and key promotional periods.
• Perform media duties by representing the Samsung brand during product reviews with journalists.
• Support Samsung stores weekly through direct sales, customer switching, and sales coaching.
• Supervise and deliver autonomous face-to-face and virtual training sessions across Australia.

About You

• 3+years of L&D experience in facilitation and development, with desirable Certificate IV in Training and Assessment.
• Expert consumer electronics knowledge alongside advanced proficiency in Microsoft Office and adult learning methodologies.
• Proven presentation skills for large audiences(80+) and experience collaborating with external stakeholders on joint strategies.
• Strong project and budget management capabilities with a track record of meeting critical deadlines under minimal supervision.
• Results-oriented communicator who is comfortable presenting to senior executives and flexible to travel nationally as required.

Why Join Us

• Work with one of the world’s most innovative brands — Samsung
• Collaborate with global experts across technology, commerce, data, and creativity
• Be part of a growing team driving Cheil’s transformation
• Opportunities for professional development and regional collaboration across the Cheil network

Due to the number of applications, we receive, only candidates that meet our criteria will be short-listed and contacted. We thank you for your time.