National Service Leader — Hybrid, Data-Driven Transformation

Rheem Company; Sydney; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working arrangements

Discounts on Rheem products

Salary sacrificing options

Subsidised Canteen & Free on-site park

On-site parking at Rydalmere office

Zusammenfassung

Rheem invites applications for National Service Manager in Sydney region to lead Rheem's National Field Service, Technical Support and Spare Parts with 60+ staff. The role blends operational leadership with strategic transformation across HVAC, plumbing and electrical service environments.

You will drive customer focus, safety and financial performance while shaping a modern service organisation and leveraging digital platforms to improve service levels and brand reputation.

Qualifikationen

• Degree in engineering, business, commerce or related.
• Extensive leadership and operations experience in service.
• Ability to lead dispersed teams and drive transformation.
• Strong strategic, analytical and commercial capabilities.
• Proven track record of improving operational performance.

Aufgaben

• Lead Rheem's National Field Service, Technical Support and Spare Parts functions.
• Own service performance, safety, cost and P&L outcomes.
• Shape long-term service strategy and operating model.
• Drive service transformation via digital tech and data.
• Develop capability and succession across national teams.
• Build strong relationships with technicians, contractors and customers.
• Ensure compliance and best-practice service delivery.

Kenntnisse

Leadership

Operations management

Strategic thinking

People leadership

Commercial acumen

Ausbildung

Engineering degree

Business/Commerce degree

Tools

SAP FSM

Jobbeschreibung

Rheem invites applications for National Service Manager in Sydney region to lead Rheem's National Field Service, Technical Support and Spare Parts with 60+ staff. The role blends operational leadership with strategic transformation across HVAC, plumbing and electrical service environments.

You will drive customer focus, safety and financial performance while shaping a modern service organisation and leveraging digital platforms to improve service levels and brand reputation.