National Retail Manager

annathomas.com; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Remuneration package includingBenefits

Job summary

Anna Thomas in Melbourne is seeking a National Retail Manager to lead 10 stores across Victoria, NSW, WA and the ACT. You will build high-performing teams, recruit and develop Store Managers, and drive sustainable sales growth through exceptional customer service.

The role focuses on coaching, performance management, and establishing a customer-first culture, with accountability for budgeting, KPIs, and store presentation.

Qualifications

• Experience in premium fashion retail.
• Proven multi-site management capability across multiple locations.
• Strong leadership and communication skills with a track record of building high-performing teams.
• Financial accountability and budget management experience.
• Ability to recruit, mentor and retain staff across stores.

Responsibilities

• Take ownership of sales outcomes across 10 stores and implement strategies to meet/exceed budgets.
• Drive sales growth through exceptional customer engagement and service; monitor KPIs (sales, conversion, AOV, units per transaction).
• Identify opportunities to improve store profitability and productivity; hold Store Managers accountable for performance.
• Lead recruitment and selection of high-quality retail talent across all locations and ensure staffing levels.
• Develop, coach and mentor Store Managers and teams; build leadership pipeline and succession plans.
• Drive employee engagement, retention and performance with improvement plans when needed.
• Establish and maintain exceptional customer service standards across all stores; foster a customer-first culture.
• Coach teams to deliver personalized, engaging, professional customer experiences; monitor feedback and satisfaction.
• Conduct regular store visits and performance reviews; ensure stores maintain presentation, merchandising and visual standards.
• Develop seasonal business plans with managers; set clear sales targets and provide regular performance reporting to senior management.

Skills

Multi-site retail management

Leadership

Customer service excellence

KPI management

Job description

Anna Thomas is a premium luxury brand in Australian women's fashion, with a distinctive European influence.

Its signature characteristics are:

European fabrics: Exclusive textiles sourced from Italy and other leading European mills.

Tailoring: Beautifully structured garments, considered fit and attention to detail.

Timeless style: Classic pieces with contemporary design elements.

Colour and print: Distinctive seasonal collections.

Customer: Confident, professional women who appreciate quality, individuality and understated luxury.

About the role

The National Retail Manager is responsible for leading, developing and driving the commercial performance of a portfolio of 10 retail stores between Victoria, NSW, WA and the ACT. The role is accountable for building high-performing teams, recruiting and retaining exceptional talent, developing Store Managers and driving sustainable sales growth through outstanding customer service. The successful candidate will lead from the front, creating a high-performance culture where customer experience, team engagement, accountability and commercial results are central to everyday operations.

Key responsibilities

• Take ownership of the Sales outcomes across 10 'bricks and mortar' stores and develop and implement strategies to achieve and exceed sales budgets
• Drive sales growth via our renowned exceptional customer engagement and service, and monitor key performance indicators including sales, conversion rates, average transaction value and units per transaction
• Identify opportunities to improve store profitability and productivity and hold Store Managers accountable for sales performance and business results
• Lead recruitment and selection of high-quality retail talent across all locations and ensure each store is appropriately staffed with capable, customer-focused employees
• Develop, coach and mentor Store Managers and their teams, and build a strong leadership pipeline and succession plan
• Drive employee engagement, retention and performance, and address underperformance with improvement plans where required
• Establish and maintain exceptional customer service standards across all 10 stores and build a customer-first culture where service excellence drives sales
• Coach teams to deliver personalised, engaging and professional customer experiences and monitor customer feedback, complaints and satisfaction
• Conduct regular store visits and performance reviews, and ensure stores maintain high standards of presentation, merchandising and visual standards
• Develop seasonal business plans with each manager for each store, establish clear sales targets and performance expectations, and provide regular performance reporting to senior management

About you

• Experience with premium fashion, and their clientele.
• Proven experience in multi-site retail management
• Demonstrated ability to lead multiple stores and high-performing teams
• Strong commercial understanding and financial accountability
• Proven success in recruiting, developing and retaining staff
• Exceptional leadership, coaching and communication skills
• A passion for customer service and sales excellence
• Strong analytical skills and KPI management
• Ability to motivate teams, influence performance and deliver results

An attractive remuneration package including benefits, commensurate with experience and capability.