National Retail Manager

Anna Thomas; Melbourne; Sur place; AUD 110 000 - 150 000; Plein temps

Résumé du poste

Anna Thomas Pty is seeking a National Retail Manager to lead 10 premium fashion stores across Victoria, NSW, WA and the ACT. You will build high-performing teams, recruit store managers and drive sustainable sales growth through superb customer service.

You will champion a customer-first culture, monitor KPI performance, and report to senior management. The role requires strategic thinking, hands-on leadership and a proven track record in multi-site retail.

Qualifications

• Experience managing multi-site premium fashion retail networks.
• Proven ability to recruit, retain and develop high-performing teams.
• Strong commercial understanding with financial accountability.
• Excellent leadership, coaching and communication skills.

Responsabilités

• Take ownership of sales outcomes across 10 stores and develop strategies to exceed sales budgets.
• Drive sales growth via exceptional customer engagement and service, monitoring KPIs.
• Identify opportunities to improve store profitability and productivity; hold Store Managers accountable.
• Lead recruitment and selection of retail talent across locations and staff stores appropriately.
• Develop, coach and mentor Store Managers and their teams; build leadership pipeline.
• Drive employee engagement, retention and performance with improvement plans where needed.
• Establish and maintain customer service standards; build a customer-first culture.
• Coach teams to deliver personalized, engaging and professional customer experiences; monitor feedback.
• Conduct regular store visits and performance reviews; ensure high standards of presentation and merchandising.
• Develop seasonal business plans with managers, set sales targets, and report to senior management.

Connaissances

Multi-site retail management

Leadership

KPI management

Customer service excellence

Staff development

Recruitment

Analytical skills

Description du poste

Anna Thomas is a premium luxury brand in Australian women's fashion, with a distinctive European influence.

Its signature characteristics are:

European fabrics: Exclusive textiles sourced from Italy and other leading European mills.

Tailoring: Beautifully structured garments, considered fit and attention to detail.

Timeless style: Classic pieces with contemporary design elements.

Colour and print: Distinctive seasonal collections.

Customer: Confident, professional women who appreciate quality, individuality and understated luxury.

About the role

The National Retail Manager is responsible for leading, developing and driving the commercial performance of a portfolio of 10 retail stores between Victoria, NSW, WA and the ACT. The role is accountable for building high-performing teams, recruiting and retaining exceptional talent, developing Store Managers and driving sustainable sales growth through outstanding customer service. The successful candidate will lead from the front, creating a high-performance culture where customer experience, team engagement, accountability and commercial results are central to everyday operations.

Key responsibilities

• Take ownership of the Sales outcomes across 10 'bricks and mortar' stores and develop and implement strategies to achieve and exceed sales budgets


• Drive sales growth via our renowned exceptional customer engagement and service, and monitor key performance indicators including sales, conversion rates, average transaction value and units per transaction


• Identify opportunities to improve store profitability and productivity and hold Store Managers accountable for sales performance and business results


• Lead recruitment and selection of high-quality retail talent across all locations and ensure each store is appropriately staffed with capable, customer-focused employees


• Develop, coach and mentor Store Managers and their teams, and build a strong leadership pipeline and succession plan


• Drive employee engagement, retention and performance, and address underperformance with improvement plans where required


• Establish and maintain exceptional customer service standards across all 10 stores and build a customer-first culture where service excellence drives sales


• Coach teams to deliver personalised, engaging and professional customer experiences and monitor customer feedback, complaints and satisfaction


• Conduct regular store visits and performance reviews, and ensure stores maintain high standards of presentation, merchandising and visual standards


• Develop seasonal business plans with each manager for each store, establish clear sales targets and performance expectations, and provide regular performance reporting to senior management

About you

• Experience with premium fashion, and their clientele.


• Proven experience in multi-site retail management


• Demonstrated ability to lead multiple stores and high-performing teams


• Strong commercial understanding and financial accountability


• Proven success in recruiting, developing and retaining staff


• Exceptional leadership, coaching and communication skills


• A passion for customer service and sales excellence


• Strong analytical skills and KPI management


• Ability to motivate teams, influence performance and deliver results

• An attractive remuneration package including benefits, commensurate with experience and capability.