National Operations Lead - Night Shift & Patrol Response

Certis; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support

Employee Assistance Program (EAP)

Job summary

Certis Security Australia is seeking a National Operations Team Leader in Macquarie Park. You will lead the National Operations Centre, coordinating daily deployments and patrol response across the network while mentoring a team in a high-pressure setting.

This permanent full-time role requires NSW Security Licences 1A and 1E, First Aid, and leadership experience. The position demands strong communication and meticulous reporting, with night roster shifts including weekends and public holidays.

Qualifications

• Current NSW Security Licence 1A (Unarmed Guarding)
• Current NSW Security Licence 1E (Monitoring Centre Operator)
• Certificate II in Security Operations
• Certificate in Leadership and Management
• Minimum 3 years’ experience in an operations or rostering environment
• Previous experience leading or supervising a team
• Strong communication and stakeholder engagement skills
• Excellent organisation and reporting capability
• Ability to work under pressure and manage competing priorities

Responsibilities

• Act as the first point of contact and escalation for operational matters
• Oversee daily deployment and patrol response functions
• Experience in workforce planning and employee rostering within a fast-paced environment
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
• Support, mentor and develop team members to drive capability and performance
• Coordinate with internal stakeholders (including IT) to resolve system issues
• Manage incidents and ensure accurate, timely reporting and documentation
• Maintain a strong customer service focus across all interactions
• Support training, coaching and continuous improvement initiatives
• Ensure compliance with workplace health, safety, and operational standards

Skills

Leadership

Team supervision

Communication

Stakeholder engagement

Organisational skills

Problem solving

Education

Certificate II in Security Operations

Certificate in Leadership and Management

First Aid Certificate

Tools

NSW Security Licence 1A (Unarmed Guarding)

NSW Security Licence 1E (Monitoring Centre Operator)

Job description

Certis Security Australia is seeking a National Operations Team Leader in Macquarie Park. You will lead the National Operations Centre, coordinating daily deployments and patrol response across the network while mentoring a team in a high-pressure setting.

This permanent full-time role requires NSW Security Licences 1A and 1E, First Aid, and leadership experience. The position demands strong communication and meticulous reporting, with night roster shifts including weekends and public holidays.