Operations Manager - Select Hygiene (Washroom Hygiene Division)

Borg Property Services, LLC; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Company mobile phone

Company laptop

Company uniform

Ongoing training and development

Career progression

Job summary

Borg property Services is seeking an experienced Operations Manager to lead the Select Hygiene division, overseeing Service Technicians, scheduling, and route optimisation. You will drive service excellence, compliance and continuous improvement while championing a culture of accountability and teamwork.

The role focuses on hands‑on leadership, operational discipline and client outcomes across a growing national washroom hygiene business.

Qualifications

• Proven experience leading operations teams in a service delivery environment.
• Experience managing washroom hygiene or related facilities advantageous.
• Strong planning, scheduling and payroll coordination skills.

Responsibilities

• Lead day‑to‑day operations of Select Hygiene, including scheduling and service delivery.
• Optimise technician routes and daily workloads for efficiency.
• Ensure on‑time delivery, service completion and quality standards across all sites.
• Oversee onboarding of new contracts, sites and major accounts.
• Coach and develop Service Technicians to build a high‑performing team.
• Maintain accurate operational records and reporting for management.

Skills

People leadership

Operations management

Service delivery

Route planning

Payroll processing

Stakeholder management

Safety & compliance

Tools

Excel

CRM systems

Job description

Operations Manager - Select Hygiene (Washroom Hygiene Division)

We are seeking an experienced and motivated Operations Manager to join Borg property Services to lead our washroom hygiene division, Select Hygiene division.

This is an exciting opportunity for an operational leader who is passionate about people, service excellence, quality and continuous improvement.

Reporting directly to the Managing Director, you will take ownership of the day-to-day operation of Select Hygiene, leading and developing our team of Service Technicians while ensuring consistently high standards of service delivery, compliance and client satisfaction.

As the National Operations Manager | Select Hygiene, you will play a key role in the continued growth and development of our washroom hygiene business.

You will oversee a team of Service Technicians, manage service scheduling and route efficiency, support the mobilisation of new sites and contracts, and ensure our operational standards are consistently achieved.

This is a hands-on leadership role suited to someone who enjoys being close to the operation, knows how to build accountable and high-performing teams, and has the confidence to identify opportunities, solve problems and drive meaningful improvement.

This is a Monday to Friday position and includes:

Fully maintained company vehicle

Company mobile phone

Company laptop

Company uniform

Ongoing training and development

Genuine career progression within a growing national business

Key Responsibilities

Operations & Service Delivery

Lead and oversee the day-to-day operations of Select Hygiene, including scheduling, service delivery, installations and new site onboarding.

Manage and optimise technician service runs, routes and daily workloads.

Take ownership of service completion, on-time delivery and operational performance across all routes.

Monitor technician capacity and utilisation and identify opportunities to improve productivity and efficiency.

Manage overtime and workloads through effective planning and disciplined daily operational processes.

Oversee the mobilisation and onboarding of new contracts, sites and major accounts.

Ensure all servicing activities are accurately administered and operational records are maintained.

Support the resolution of operational and customer service matters.

Lead, coach, mentor and develop a team of Service Technicians.

Build a culture of accountability, professionalism, teamwork and service excellence.

Manage performance and attendance in line with company policies and procedures.

Conduct technician inductions and ensure new team members are effectively onboarded.

Conduct and participate in regular team meetings and safety toolbox meetings.

Manage fortnightly payroll processes and ensure accurate reporting of employee hours.

Quality, Compliance & Continuous Improvement

Maintain high standards of service quality, presentation and customer satisfaction.

Conduct regular site and service quality audits.

Identify and implement opportunities for operational improvement and efficiency.

Ensure compliance with WHS, quality and environmental management systems and applicable industrial requirements.

Monitor service standards and take corrective action where required.

Identify opportunities to enhance service offerings and support additional service opportunities with clients.

Client & Business Management

Develop strong relationships with key clients and stakeholders.

Participate in quarterly business reviews with major commercial and government clients.

Support client retention through consistent service delivery and proactive communication.

Provide monthly operational performance reporting to the Managing Director, including service completion, on-time delivery, overtime, quality and key operational issues.

Work closely with senior management to support the continued growth and development of Select Hygiene.

About You

We are looking for an experienced Operations Manager or senior service delivery leader who combines strong people leadership with disciplined operational management. * Leading prior Washroom Hygiene division experience highly regarded.

You will ideally have:

Proven experience in an Operations Manager, Service Delivery Manager or senior operational leadership role, (Washroom Hygiene experience will be highly regarded).

Experience leading and performance-managing frontline or field-based teams.

Experience managing route-based, mobile or field service operations.

A strong understanding of performance, attendance and compliance management.

Exceptional organisational and time-management skills.

A high level of attention to detail and a strong commitment to quality.

The ability to manage competing priorities in a fast-paced operational environment.

Strong communication and interpersonal skills, with the ability to build positive relationships with employees, clients and senior stakeholders.

A practical, solutions-focused approach and the confidence to make decisions.

Proficiency in Microsoft Office, particularly Excel, as well as operational systems, CRM platforms and client reporting portals.

Experience within the hygiene, facilities management, commercial cleaning or broader service industry will be highly regarded.

Most importantly, you will be someone who leads from the front, takes ownership, holds high standards and genuinely cares about people and service outcomes.

Ready to Make Your Mark?

If you are an experienced operational leader who is ready to take the next step in your career and play a key role in the growth of Select Hygiene, we look forward to hearing from you.

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