24/7 Security Dispatch & Operations Coordinator

Wilson Group; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Free onsite parking

Staff discount program

Employee Assistance Program (EAP)

Job summary

Wilson Security is seeking a full-time National Operations Centre Operator – Security to join its Essendon Fields site. You will coordinate and dispatch mobile patrol services across a national client base from a 24/7 Operations Centre, acting as the liaison between field staff, service providers and clients to ensure timely responses and high service standards.

Today’s role requires managing incidents, officer welfare, and CCTV events while maintaining accurate records and adhering to SOPs.

Qualifications

• Current Victorian Security Licence with Control Room Operator Endorsement (mandatory).
• Experience in a dispatch, coordination, or high-volume operations centre environment is highly desirable.
• Strong verbal communication skills with a professional, client-focused manner.
• Strong written communication skills including incident and activity report writing.
• Demonstrated ability to manage multiple systems simultaneously under pressure.
• Calm, organised, and decisive when handling competing priorities in a fast-paced environment.
• Ability to problem-solve independently and think quickly when situations elevate.

Responsibilities

• Coordinating and dispatching mobile patrol officers to alarm activations, emergency responses, and other mobile services, both scheduled and reactive.
• Monitoring field officer welfare, managing escalated welfare checks, and responding to in-vehicle dashcam events relating to fatigue and potential collisions.
• Management and escalation of CCTV events across remote and local sites.
• Managing real-time exceptions including attendance delays, client escalations, criminal incidents, and officer welfare concerns.
• Escalating operational incidents and completing accurate incident and activity reports.
• Communicating professionally with clients, field staff, stakeholders, and supply partners.
• Maintaining accurate records across Wilson Security’s operational systems.
• Answering inbound calls and managing email correspondence related to mobile service operations.
• Operating in accordance with established SOPs and client service level requirements to ensure consistent and compliant service delivery.

Skills

Security licence

Dispatch experience

Verbal communication

Written communication

Multitasking

Organisational skills

Problem solving

Job description

Wilson Security is seeking a full-time National Operations Centre Operator – Security to join its Essendon Fields site. You will coordinate and dispatch mobile patrol services across a national client base from a 24/7 Operations Centre, acting as the liaison between field staff, service providers and clients to ensure timely responses and high service standards.

Today’s role requires managing incidents, officer welfare, and CCTV events while maintaining accurate records and adhering to SOPs.