National Operations - Administrator

Grosvenor Engineering Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing professional development

Great team culture

Competitive salary

Job summary

An established industry player is seeking a National Operations Administrator to join their dynamic team. This full-time role involves managing client work orders, liaising with stakeholders, and ensuring efficient operations within the National Operations Centre. You will be part of a passionate team dedicated to delivering exceptional service to clients. The company offers a supportive culture and opportunities for professional development, making it an ideal place to grow your career. If you thrive in a fast-paced environment and are eager to contribute to a successful team, this opportunity is perfect for you.

Qualifications

• Strong communication and organisational skills are essential.
• Experience in a similar customer service or administration role preferred.

Responsibilities

• Manage client work orders via phone, email, and online portals.
• Liaise with stakeholders regarding work order status and changes.
• Confirm status of works in progress and maintain system data.

Skills

Exceptional communication skills

Organisational skills

Administration skills

Time management skills

Ability to work independently

Ability to work collaboratively

Education

1 year experience in customer service or administration

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Grosvenor Engineering Group

Recruitment Co-Ordinator at Grosvenor Engineering Group

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

We are currently seeking a National Operations Administrator for our National Operations Centre based in Moorebank, NSW. This role is a Full-Time position, based on 38 hours per week and covers shifts between the hours of 7am to 8pm, Monday to Friday.

The Role:

• Receive, update and manage client work orders via phone, email and online portals.
• Liaise with internal and external stakeholders regarding status and change of work order requests.
• Efficiently raise work orders in accordance with order type and job priority.
• Confirm status of works in progress, ensuring system data is maintained and documentation is received and validated.

Selection Criteria:

• Exceptional communication skills, both written and verbal.
• Strong organisational and administration skills.
• Efficient time management skills, with the ability to prioritise tasks.
• Able to work independently and collaboratively with a team.
• 1 year experience in a similar customer service or administration role preferred.

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a passionate team all working towards a common goal – delivering the best, proactive service for our clients!

If this sounds like you - APPLY NOW!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative

Industries

Facilities Services