National Operation Manager - Cleaning and Soft Services

silvans facility services; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Flexible work environment

Job summary

Silvans Facility Services is seeking a National Operations Manager to lead the cleaning and soft services across ANZ from Westmeadows, VIC. You will oversee Client Service Managers, monitor KPI performance, and ensure service excellence for client sites nationwide.

The role requires a minimum of 10 years in operations management within cleaning/facilities, strong leadership, and a systematic, safety-focused approach. Excellent stakeholder engagement and a drive for quality will be essential.

Qualifications

• Minimum 10 years' experience in a similar operational management role within the cleaning or facility management industry.
• Strong leadership and people management skills to motivate and develop a team.
• Excellent organisational and time management abilities to juggle multiple client sites and staff schedules.
• Systematic approach in managing department performance.
• Exceptional knowledge in OHS, safety, environment and quality management systems.
• A keen eye for detail and commitment to providing exceptional client service.
• Practical cleaning experience and knowledge of industry best practices.
• Ability to work collaboratively with clients and internal stakeholders.
• Relevant qualifications in cleaning, facilities management or a related field would be highly regarded.
• Australian work rights are required for this position.

Responsibilities

• Manage a team of Client Service Managers to ensure all client sites (Australian-wide and NZ) are serviced to the highest standard.
• Oversee the KPI of our Soft Services Department which includes cleaning, security, pest control, ground maintenance and hygiene services.
• Liaise with clients to understand their needs and ensure satisfaction with our services.
• Meet with clients on a high level basis to update on contract performance.
• Manage contractors compliance and performance where needed.
• Manage incidents, accidents and non-conformance records.
• Assist with internal and external auditing process.
• Implement and monitor quality control processes to maintain service excellence.
• Prepare reports and KPI tracking to demonstrate service delivery and identify areas for improvement.

Skills

Leadership

People management

Time management

Organisational skills

OHS knowledge

Quality management

Client service

Stakeholder collaboration

Education

Facilities management qualification

Job description

National Operation Manager - Cleaning and Soft Services

silvans facility services – Westmeadows VIC

Silvans Facility Services is seeking a talented and experienced National Operation Manager to join our team. This full-time role is based in Westmeadows, VIC and will oversee the delivery of our high-quality facility services to a range of clients across ANZ.

What you'll be doing

Manage a team of Client Service Managers to ensure all client sites (Australian-wide and NZ) are serviced to the highest standard

Oversee the KPI of our Soft Services Department which includes cleaning, security, pest control, ground maintenance and hygiene services

Liaise with clients to understand their needs and ensure satisfaction with our services

Meet with clients on a high level basis to update on contract performance

Manage contractors compliance and performance where needed

Manage incidents, accidents and non-conformance records

Assist with internal and external auditing process

Implement and monitor quality control processes to maintain service excellence

Prepare reports and KPI tracking to demonstrate service delivery and identify areas for improvement

What we're looking for

Minimum 10 years' experience in a similar operational management role within the cleaning or facility management industry

Strong leadership and people management skills to motivate and develop a team

Excellent organisational and time management abilities to juggle multiple client sites and staff schedules

Systematic approach in managing the department performance

Exceptional knowledge in OHS, safety, environment and quality management system

A keen eye for detail and commitment to providing exceptional client service

Practical cleaning experience and knowledge of industry best practices

Ability to work collaboratively with clients and internal stakeholders

Relevant qualifications in cleaning, facilities management or a related field would be highly regarded

Australian work rights are required for this position

What we offer

At Silvans Facility Services, we are committed to investing in our people and providing a supportive, flexible work environment. You'll enjoy a competitive salary and opportunities for career progression. Join our team and be part of a dynamic, growing organisation that puts customer service at the heart of everything we do.

About us

Silvans Facility Services is a leading provider of commercial cleaning and facilities management services. For over 20 years, we have been delivering tailored solutions to a diverse range of clients across Australia. Our commitment to quality, safety and sustainability underpins our success, and we are proud to maintain long-term relationships with our clients.