Multi-Site Facilities Operations Manager

Adept Services Pty Ltd; City of Melbourne; On-site; AUD 80,000 - 85,000; Full time

Job summary

Adept Services Pty Ltd is seeking an experienced Office Manager to oversee operations and facilities across multiple Melbourne sites. You will lead a frontline workforce, coordinate recruitment, payroll, and service delivery to meet client expectations and safety standards.

The role requires hands-on management, strong client-facing skills, and a Diploma in Business/Management/IT or related field. Australian work rights are required; the position is full-time based in Melbourne.

Qualifications

• Minimum one year as office Manager in operations of building and cleaning facilities management, ideally in commercial cleaning.
• Diploma in Business, Management, IT or related field required.
• Experience rostering a frontline workforce including supervisors and subcontractors.
• Strong client-facing skills with confidence handling complaints and urgent requests.
• Working knowledge of payroll administration, timesheets and budgeting/cost control.
• Familiarity with WHS, workplace compliance and incident reporting requirements.
• Excellent organisation and communication skills; ability to prioritise under pressure.
• Current Australian work rights required.

Responsibilities

• Oversee day-to-day operations across multiple commercial client sites, ensuring services meet scope, quality and safety standards.
• Manage cleaning and facilities-related services, including maintenance coordination, pest control, waste, grounds and other services.
• Conduct site inspections, audits, and assign corrective actions; verify completion.
• Act as key client contact, attend meetings and manage expectations.
• Coordinate recruitment, onboarding, inductions and ongoing staff training.
• Prepare rosters, arrange replacement coverage and allocate labour per site and budgets.
• Support invoicing, budgets, labour-cost monitoring and cost-control activities.
• Coordinate procurement of chemicals, supplies and equipment; ensure compliance and safety.

Skills

Office management

People management

Payroll

Scheduling

Client liaison

WHS compliance

Budgeting

Communication

Organisation

Problem solving

Education

Diploma in Business/Management/IT or related field

Tools

Job description

Adept Services Pty Ltd is seeking an experienced Office Manager to oversee operations and facilities across multiple Melbourne sites. You will lead a frontline workforce, coordinate recruitment, payroll, and service delivery to meet client expectations and safety standards.

The role requires hands-on management, strong client-facing skills, and a Diploma in Business/Management/IT or related field. Australian work rights are required; the position is full-time based in Melbourne.