National Debt Recovery Lead

Talent Web Recruitment; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Talent Web Recruitment is seeking an experienced National Debt Collections Officer to own overdue accounts and drive improvements in our debtor management function across a national portfolio. Reporting to the Director of Commercial Finance, you will collaborate with senior leaders and finance teams to resolve issues and strengthen collection processes.

This role is ideal for a collections or credit professional adept at managing complex accounts, negotiating payment arrangements, and providing

Qualifications

• Previous experience in accounts receivable, credit control, collections or debt management.
• Strong knowledge of debt recovery practices and Australian legislation.
• Confidence handling sensitive conversations and negotiating payment arrangements.
• Experience resolving debt disputes and escalating complex matters appropriately.
• Strong analytical and reporting capability.
• Excellent written and verbal communication skills.
• High attention to detail and accurate record keeping.
• Ability to manage competing priorities across a national business.

Responsibilities

• Manage overdue accounts and drive the recovery of outstanding debts.
• Develop strategies to improve collection efficiency and reduce aged debt.
• Liaise professionally with clients regarding outstanding invoices.
• Investigate and resolve invoice queries and debt disputes.
• Negotiate payment plans in consultation with senior stakeholders.
• Monitor agreed payment arrangements and follow up on noncompliance.
• Escalate matters for letters of demand, credit listing or legal recovery where required.
• Prepare aged debtor reports, collection analysis and bad debt provisions.
• Provide insights and recommendations to improve the organisation's debtor position.
• Identify opportunities to improve debt collection processes and reduce financial risk.
• Maintain accurate records of all client interactions and recovery activity.
• Support internal and external financial audit requirements.
• Ensure all collection activities comply with relevant legislation, privacy requirements and company policies.

Skills

Debt recovery

Accounts receivable

Credit control

Negotiation

Financial analysis

Stakeholder comms

Attention to detail

Record keeping

Communication skills

Problem solving

Job description

Talent Web Recruitment is seeking an experienced National Debt Collections Officer to own overdue accounts and drive improvements in our debtor management function across a national portfolio. Reporting to the Director of Commercial Finance, you will collaborate with senior leaders and finance teams to resolve issues and strengthen collection processes.

This role is ideal for a collections or credit professional adept at managing complex accounts, negotiating payment arrangements, and providing