Accounts Receivable Specialist - Collections & Disputes

Visual Lease; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Extra days of annual leave

Leadership development programs

LinkedIn Learning

Perkbox discounts

Job summary

Domain is seeking an Accounts Receivable Specialist to manage the collection and escalation process, liaise with customers, and support the National Credit Manager with reporting and process improvements.

You will handle disputes, minimize bad debt, ensure policy compliance, and provide monthly and end-of-month analytics across our debtors portfolio. This role emphasizes customer-centric collections in a fast-paced environment.

Qualifications

• Significant experience in Collections (including legal) - 5+ years.
• Working knowledge of Mercantile Agents principles.
• Demonstrated customer service skills.
• Working knowledge of Australian business structures.
• Effective problem solver and decision maker.
• Key stakeholder management.
• Reporting and analysis (Zuora/Salesforce) knowledge is desirable.
• Tertiary qualification in Finance or related business discipline.
• Previous experience with a business process outsourcing.

Responsibilities

• Liaising with internal and external customers to resolve disputes and recover aged debt.
• Act as the first escalation point to resolve disputes while protecting financial interests.
• Gather and review account information and elevate unresolved disputes for resolution recommendations.
• Minimize bad debt write-offs from subscription and sundry debtor systems.
• Ensure compliance with credit policies to protect revenue.
• Coordinate tracking of customer payments from payment queries.
• Review accounts at referral stage of collection process to external Mercantile Agent.
• Liaise between customers and Mercantile Agent on dispute resolution and payment arrangements.
• Monitor accounts flagged as high risk via Credit Reporting bureau.
• Prepare monthly reporting on account disputes, write-offs and collection performance.
• Prepare month end debtors reporting and analytics with commentary.
• Act as SME for key system integration projects including UAT involvement.
• Identify and develop process improvements to maximise efficiencies and customer experience.
• Maintain all process documentation and communicate changes to stakeholders.
• Support the National Credit Manager with reporting, projects and process improvements.

Job description

Domain is seeking an Accounts Receivable Specialist to manage the collection and escalation process, liaise with customers, and support the National Credit Manager with reporting and process improvements.

You will handle disputes, minimize bad debt, ensure policy compliance, and provide monthly and end-of-month analytics across our debtors portfolio. This role emphasizes customer-centric collections in a fast-paced environment.