National Debt Recovery Lead

Talent Web Property; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Talent Web Property is seeking an experienced National Debt Collections Officer to own overdue accounts and enhance its debtor management function. You will report to the Director of Commercial Finance and oversee debt recovery across a national portfolio while maintaining professional client relationships.

This role suits a seasoned collections or credit professional who handles complex accounts, negotiates payment arrangements, and provides meaningful financial insights.

Qualifications

• Experience in accounts receivable, credit control or debt collection.
• Strong knowledge of debt recovery practices and Australian legislation.
• Confidence in managing sensitive conversations and negotiating payment arrangements.
• Experience handling debt disputes and escalating complex matters appropriately.
• Strong analytical and reporting capability.
• Excellent written and verbal communication skills.
• High attention to detail and accurate record keeping.

Responsibilities

• Manage overdue accounts and drive the recovery of outstanding debts.
• Develop strategies to improve collection efficiency and reduce aged debt.
• Liaise professionally with clients regarding outstanding invoices.
• Investigate and resolve invoice queries and debt disputes.
• Negotiate payment plans in consultation with senior stakeholders.
• Monitor agreed payment arrangements and follow up on noncompliance.
• Escalate matters for letters of demand, credit listing or legal recovery where required.
• Prepare aged debtor reports, collection analysis and bad debt provisions.
• Provide insights and recommendations to improve the organisation's debtor position.
• Identify opportunities to improve debt collection processes and reduce financial risk.
• Maintain accurate records of all client interactions and recovery activity.
• Support internal and external financial audit requirements.
• Ensure all collection activities comply with relevant legislation, privacy requirements and company policies.

Skills

Debt collection

Accounts receivable

Negotiation

Stakeholder management

Job description

Talent Web Property is seeking an experienced National Debt Collections Officer to own overdue accounts and enhance its debtor management function. You will report to the Director of Commercial Finance and oversee debt recovery across a national portfolio while maintaining professional client relationships.

This role suits a seasoned collections or credit professional who handles complex accounts, negotiates payment arrangements, and provides meaningful financial insights.