Client-Focused Debt Recovery Specialist

Colliers; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Colliers is seeking a Debtors Collection Officer to join our Finance team in Sydney. The role involves proactive debtor management, calling clients to resolve overdue balances, and maintaining accurate notes in internal systems.

You will build relationships with internal stakeholders and external clients, investigate payment queries, issue statements, monitor ageing, and support month-end reporting and audit requests.

Qualifications

• Confident on the phone and able to engage clients.
• Strong written and verbal communication.
• Ability to build and maintain relationships with clients.
• Good problem-solving and prioritisation skills.
• Organised, resilient and able to manage multiple tasks.

Responsibilities

• Manage a portfolio of debtor accounts and follow up outstanding balances.
• Conduct outbound phone calls to clients regarding overdue accounts.
• Build strong relationships with internal stakeholders and external clients.
• Investigate and resolve payment queries and account discrepancies.
• Issue statements, reminders and collection correspondence.
• Maintain accurate records and collection notes within internal systems.
• Monitor debtor ageing and support month-end reporting activities.
• Assist with audit requests and ensure debtor documentation is maintained.
• Support the ongoing improvement of collection processes and adherence to internal controls.
• Deliver a professional, customer-focused approach in every interaction.

Skills

Phone skills

Communication

Relationship building

Problem solving

Organised

Job description

Colliers is seeking a Debtors Collection Officer to join our Finance team in Sydney. The role involves proactive debtor management, calling clients to resolve overdue balances, and maintaining accurate notes in internal systems.

You will build relationships with internal stakeholders and external clients, investigate payment queries, issue statements, monitor ageing, and support month-end reporting and audit requests.