National Debt Collections Officer

Talent Web Property; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Talent Web Property is seeking an experienced National Debt Collections Officer to own overdue accounts and enhance its debtor management function. You will report to the Director of Commercial Finance and oversee debt recovery across a national portfolio while maintaining professional client relationships.

This role suits a seasoned collections or credit professional who handles complex accounts, negotiates payment arrangements, and provides meaningful financial insights.

Qualifications

• Experience in accounts receivable, credit control or debt collection.
• Strong knowledge of debt recovery practices and Australian legislation.
• Confidence in managing sensitive conversations and negotiating payment arrangements.
• Experience handling debt disputes and escalating complex matters appropriately.
• Strong analytical and reporting capability.
• Excellent written and verbal communication skills.
• High attention to detail and accurate record keeping.

Responsibilities

• Manage overdue accounts and drive the recovery of outstanding debts.
• Develop strategies to improve collection efficiency and reduce aged debt.
• Liaise professionally with clients regarding outstanding invoices.
• Investigate and resolve invoice queries and debt disputes.
• Negotiate payment plans in consultation with senior stakeholders.
• Monitor agreed payment arrangements and follow up on noncompliance.
• Escalate matters for letters of demand, credit listing or legal recovery where required.
• Prepare aged debtor reports, collection analysis and bad debt provisions.
• Provide insights and recommendations to improve the organisation's debtor position.
• Identify opportunities to improve debt collection processes and reduce financial risk.
• Maintain accurate records of all client interactions and recovery activity.
• Support internal and external financial audit requirements.
• Ensure all collection activities comply with relevant legislation, privacy requirements and company policies.

Skills

Debt collection

Accounts receivable

Negotiation

Stakeholder management

Job description

An established national property services organisation is seeking an experienced National Debt Collections Officer to take ownership of overdue accounts and support the continued improvement of its debtor management function.

Reporting to the Director of Commercial Finance, this role will manage debt recovery activity across a national portfolio while maintaining professional and constructive client relationships. You will work closely with senior leaders, finance teams and internal service lines to resolve account issues, reduce aged debt and strengthen collection processes.

This is an excellent opportunity for an experienced collections or credit professional who is confident managing complex accounts, negotiating payment arrangements and providing meaningful financial insights.

Key responsibilities

• Manage overdue accounts and drive the recovery of outstanding debts


• Develop strategies to improve collection efficiency and reduce aged debt


• Liaise professionally with clients regarding outstanding invoices


• Investigate and resolve invoice queries and debt disputes


• Negotiate payment plans in consultation with senior stakeholders


• Monitor agreed payment arrangements and follow up on noncompliance


• Escalate matters for letters of demand, credit listing or legal recovery where required


• Prepare aged debtor reports, collection analysis and bad debt provisions


• Provide insights and recommendations to improve the organisation's debtor position


• Identify opportunities to improve debt collection processes and reduce financial risk


• Maintain accurate records of all client interactions and recovery activity


• Support internal and external financial audit requirements


• Ensure all collection activities comply with relevant legislation, privacy requirements and company policies

An established national property services organisation is seeking an experienced National Debt Collections Officer to take ownership of overdue accounts and support the continued improvement of its debtor management function.

Reporting to the Director of Commercial Finance, this role will manage debt recovery activity across a national portfolio while maintaining professional and constructive client relationships. You will work closely with senior leaders, finance teams and internal service lines to resolve account issues, reduce aged debt and strengthen collection processes.

This is an excellent opportunity for an experienced collections or credit professional who is confident managing complex accounts, negotiating payment arrangements and providing meaningful financial insights.

Key responsibilities

• Manage overdue accounts and drive the recovery of outstanding debts


• Develop strategies to improve collection efficiency and reduce aged debt


• Liaise professionally with clients regarding outstanding invoices


• Investigate and resolve invoice queries and debt disputes


• Negotiate payment plans in consultation with senior stakeholders


• Monitor agreed payment arrangements and follow up on noncompliance


• Escalate matters for letters of demand, credit listing or legal recovery where required


• Prepare aged debtor reports, collection analysis and bad debt provisions


• Provide insights and recommendations to improve the organisation's debtor position


• Identify opportunities to improve debt collection processes and reduce financial risk


• Maintain accurate records of all client interactions and recovery activity


• Support internal and external financial audit requirements


• Ensure all collection activities comply with relevant legislation, privacy requirements and company policies

To succeed in this role, you will have:

• Previous experience in accounts receivable, credit control, collections or debt management


• Strong knowledge of debt recovery practices and relevant Australian legislation


• Confidence managing sensitive conversations and negotiating payment arrangements


• Experience handling debt disputes and escalating complex matters appropriately


• Strong analytical and reporting capability


• Excellent written and verbal communication skills


• High attention to detail and accurate record keeping


• The ability to manage competing priorities and work with stakeholders across a national business


• A professional, ethical and solutions focused approach

Experience managing hardship cases or exposure to formal legal recovery processes will be highly regarded.

Why apply?

This role offers the opportunity to take genuine ownership of a national collections portfolio and directly influence the organisation's financial performance. You will join a collaborative and well established business where your experience, commercial judgement and ideas for process improvement will be valued.

If you are an experienced collections professional looking for a role with national scope, senior stakeholder exposure and the opportunity to make a measurable impact, we would welcome your application.