Accounts Receivable Officer

Green by Nature; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Green by Nature seeks an experienced Accounts Receivable Officer to own a diverse customer portfolio and drive cash collection. You will reduce aged debt, improve DSO, and engage with a wide range of clients from small trades to large corporates.

Join a finance team that values strong relationship management, accurate reporting, and proactive problem-solving to optimise working capital and customer service across ERP-enabled processes.

Qualifications

• 4+ years' experience in Accounts Receivable, Credit Control or Collections.
• Proven success reducing aged debt and improving collection outcomes.
• Demonstrated ability to reduce or contribute to DSO improvements.
• Strong understanding of AR performance metrics, ageing profiles and cash flow drivers.
• Experience analysing aged debt, collections performance and receivables trends.
• Confident engagement with tradespeople, small businesses and corporate stakeholders.
• Strong negotiation, dispute resolution and relationship management skills.
• Experience working with ERP systems and Microsoft Excel.

Responsibilities

• Manage a portfolio of customer accounts and outstanding balances.
• Proactively collect overdue payments via phone and email.
• Build strong relationships with trade and corporate customers.
• Investigate and resolve billing disputes and account queries.
• Negotiate payment arrangements and secure payment commitments.
• Process daily banking, receipting and account reconciliations.
• Monitor aged debt and implement strategies to improve collection performance.
• Prepare DSO, aged debt and collections reporting.
• Participate in debtor review meetings and provide account updates.
• Maintain accurate customer records and collection notes.

Skills

Accounts Receivable

Credit Control

Collections

DSO improvement

Relationship management

Negotiation

Dispute resolution

Confidence working with stakeholders

Cash flow awareness

Tools

Excel

ERP systems

Job description

We're seeking an experienced Accounts Receivable Officer to join our finance team and take ownership of a diverse customer portfolio.

Managing customers ranging from small trade businesses to large corporate accounts, you'll be responsible for reducing aged debt, improving cash flow and driving positive payment outcomes. This role requires someone who can balance strong collections capability with exceptional relationship management and customer service.

A key focus of the role will be improving Days Sales Outstanding (DSO) through proactive collections, effective stakeholder engagement and insightful reporting.

Key responsibilities

• Manage a portfolio of customer accounts and outstanding balances.
• Proactively collect overdue payments via phone and email.
• Build strong relationships with trade and corporate customers.
• Investigate and resolve billing disputes and account queries.
• Negotiate payment arrangements and secure payment commitments.
• Process daily banking, receipting and account reconciliations.
• Monitor aged debt and implement strategies to improve collection performance.
• Prepare DSO, aged debt and collections reporting.
• Participate in debtor review meetings and provide account updates.
• Maintain accurate customer records and collection notes.

About you

• 4+ years' experience in Accounts Receivable, Credit Control or Collections.
• Demonstrated success managing aged debt and improving collection outcomes.
• Proven experience reducing or contributing to improvements in DSO.
• Strong understanding of AR performance metrics, including DSO, ageing profiles and cash flow drivers.
• Experience analysing and reporting on aged debt, collections performance and receivables trends.Confident engaging with everyone from tradespeople and small business owners through to corporate stakeholders.
• Strong negotiation, dispute resolution and relationship management skills.
• Experience working with ERP systems and Microsoft Excel.
• Highly organised, resilient and commercially minded.

If you're an experienced Accounts Receivable professional who thrives on improving collections, reducing aged debt and driving DSO performance, we'd love to hear from you.