National Course Advisor

Navitas; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development opportunities

Health and wellbeing support

Unlimited career opportunities across:

Salary packaging and novated leasing

LinkedIn Learning access

Job summary

SAE University College, part of the Navitas network, is seeking a National Course Advisor to engage prospective students, explain study options and guide enrolment journeys. You’ll work in a fast-paced contact centre, managing your own pipeline and delivering timely, accurate admissions guidance across multiple channels.

You’ll build rapport, follow a proven engagement process, and collaborate with admissions and recruitment teams to achieve enrolment targets while maintaining high service

Qualifications

• Strong communication and interpersonal skills to build trust with diverse backgrounds.
• Target-driven with experience in sales, service or contact centre settings; exposure to education is a plus.
• Excellent organisational skills and ability to manage follow-up activities and stakeholder expectations.
• Willingness to learn and apply coaching to improve outcomes.
• Familiarity with CRM and customer service platforms such as Salesforce.

Responsibilities

• Connect with prospective students who have shown interest and provide timely, accurate responses.
• Manage and progress a portfolio of prospective students with outbound engagement and follow-up.
• Build trust through meaningful conversations that reveal goals and motivations.
• Guide students through SAE’s study options, admissions, and pathways.
• Apply enrolment frameworks to deliver consistent student experiences and outcomes.
• Maintain accurate records across CRM and enrolment systems.
• Contribute to enrolment targets through pipeline management and diligent follow-up.
• Collaborate with admissions, training, performance, and recruitment teams.
• Participate in coaching, training, and performance reporting.

Skills

Relationship Building

Results Focus

Process & Pipeline

Coaching & Improvement

CRM Familiarity

Team Player

Adaptability&Resilience

Tools

Salesforce

Job description

At SAE University College, we believe creative and technology careers begin with hands-on, industry-led education.

For 50 years, SAE has helped shape creative and technology futures. Across Animation, Audio, Computer Science, Creative Industries, Design, Film, Games, Information Technology, Music, and VFX and Virtual Production, students learn through practical projects, industry-standard technology and guidance from experienced practitioners.

Part of the global Navitas network, SAE University College combines specialist creative and technology education with practical, project-based learning, helping students build the skills, experience and portfolios to turn their ambitions into real careers.

Every year, prospective students contact SAE while considering one of the most important decisions of their lives. That’s where our people make a difference - helping them explore their creative and technology ambitions with confidence, professionalism and care as they take the next step towards their future.

Job Description

About the role

Every conversation starts with someone who has already taken the first step.

They’ve attended an event, submitted an enquiry, downloaded information, or expressed an interest in studying. They’re exploring their options and looking for guidance on what comes next.

As a National Course Advisor, you’ll proactively connect with prospective students, helping them explore their study options and make informed decisions about their future. Working within a fast-paced contact centre environment, you’ll engage with prospective students across multiple channels, build meaningful relationships, and provide accurate course and admissions guidance.

This role combines the satisfaction of helping people make important decisions with the accountability of working towards enrolment outcomes. Success comes from building rapport, asking thoughtful questions, actively listening, and consistently applying a proven student engagement process. You’ll manage your own portfolio of prospective students, guiding them through the enrolment journey while delivering a high standard of service and contributing to enrolment targets.

While each National Course Advisor is responsible for managing their own pipeline and outcomes, success is built on teamwork. We operate within a collaborative environment where advisors actively support one another to ensure prospective students receive timely assistance and a consistently positive experience. When one team member is ahead, they help others move forward. When additional support is needed, the team steps in. We celebrate individual achievement, but we succeed together.

If you enjoy meaningful conversations, thrive in a structured environment, are motivated by achieving results, and value being part of a supportive high-performing team, this could be the role for you.

What You’ll Be Doing

• Connect with prospective students who have already expressed an interest in studying, helping them explore opportunities, understand their options, and receive timely, accurate responses to their questions and concerns.
• Manage and progress a portfolio of prospective students through regular outbound engagement and consistent follow-up, while meeting relevant regulatory, privacy and documentation requirements.
• Build trust through meaningful conversations that uncover individual goals, motivations, and circumstances.
• Guide prospective students through SAE’s creative and technology study options, course selection, delivery modes, admissions requirements, application processes, and potential career pathways.
• Apply established consultation and enrolment frameworks designed to deliver a consistent student experience and strong enrolment outcomes.
• Maintain accurate records and documentation across CRM and enrolment systems.
• Contribute to enrolment targets through effective pipeline management, quality conversations, and disciplined follow-up.
• Collaborate with admissions, training, performance, and recruitment teams to support students from enquiry through to enrolment.
• Participate in coaching and training, contribute to performance reporting, and share improvement ideas that support stronger student experiences, enrolment outcomes, and team success.

What Success Looks Like

Successful National Course Advisors don't rely on pressure or sales tactics. They are curious, disciplined, and coachable. They build trust quickly, listen carefully, and consistently follow proven processes. They understand that strong outcomes come from meaningful conversations, effective follow-up, and doing the fundamentals well every day.

They take ownership of their performance while recognising that a great student experience is a shared responsibility. They contribute positively to team success, support their colleagues when needed, and are comfortable seeking support when they need it themselves. Above all, they trust the process, remain focused on the student, and understand that consistent execution delivers exceptional results.

Qualifications

Who We Are Looking For

We’re seeking a motivated and goal-driven individual with:

• Relationship Building Skills: Strong communication and interpersonal skills, with the ability to build trust and connect with people from diverse backgrounds.
• Results Focus: Experience working towards sales targets, KPIs or performance outcomes in a sales, service or contact centre environment; experience in education or another considered-purchase setting will be highly regarded.
• Process and Pipeline Discipline: Strong organisational skills with the ability to manage follow-up activity, prioritise workload, communicate progress, manage stakeholder expectations, and consistently execute proven processes.
• Open to Coaching & Continuous Improvement: A willingness to learn, embrace feedback, and apply coaching to achieve stronger outcomes.
• Tech-Savvy Approach: Familiarity with CRM, sales, or customer service platforms such as Salesforce.
• Team Player Mentality: Comfortable independently managing a portfolio and taking ownership of individual results, while collaborating towards shared goals and supporting colleagues when needed.
• Adaptability & Resilience: Able to thrive in a fast-paced environment and adapt to evolving systems, processes, and priorities.

If you enjoy meaningful conversations, are motivated by achieving results, and want to help prospective students turn their creative and technology ambitions into real careers, we’d love to hear from you.

Additional Information

At SAE, you’ll join a purpose-driven organisation that has spent 50 years shaping creative and technology futures. As part of the global Navitas network, you’ll work alongside passionate and supportive colleagues in a collaborative environment that values practical thinking, individual contribution and team success.

At SAE, our employee benefits include:

• $77,500 salary +12% superannuation + commission paid three times annually
• Unlimited career opportunities across the global Navitas network
• Flexible working arrangements
• Salary packaging and novated leasing
• Professional development opportunities, including access to LinkedIn Learning
• Health and wellbeing support for employees and immediate family members
• Discounts on gym memberships, private health insurance, travel, entertainment, and retail partners
• Opportunities to connect and grow across the global Navitas network

Diversity, Equity & Inclusion

SAE University College, as part of Navitas, is committed to building a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences and abilities, and are committed to creating an environment where everyone feels respected, supported and empowered to contribute to our creative and technology community.