National Contact Centre Operator

13cabs; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Career growth opportunities

Job summary

13cabs in Melbourne is hiring Call Centre Operators to join our frontline team, handling customer calls and taxi bookings with accuracy and courtesy.

You’ll assist travelers with queries, lost property, and trip updates, while delivering outstanding service and reliable support during busy periods.

Basic computer skills and a friendly, proactive attitude will help you thrive in our fast-paced environment with ongoing training and clear career pathways.

Qualifications

• Strong communication skills to engage effectively with customers and drivers.
• Quick decision-making ability to handle busy periods effectively.
• Customer service experience is a plus, but not essential.
• Basic computer skills and tech savviness are a must.

Responsibilities

• Answer customer calls and efficiently book taxis.
• Help customers with travel-related queries, whether it's lost property or an update on their trip.
• Provide exceptional customer service that sets us apart.

Skills

Communication skills

Decision-making

Customer service

Computer skills

Job description

At 13cabs, we do more than move people from A to B, we help Australians get where they need to be safely, reliably and with confidence.

As Australia’s largest and most recognised taxi network, 13cabs has been a trusted part of the transport landscape for decades.

We support millions of journeys from everyday commutes and airport transfers to essential trips for our communities. Behind every booking is a real person, and behind every journey is a dedicated team working together to make it seamless.

Our call centers sit at the heart of our operation, connecting customers and drivers and ensuring dependable service when it matters most.

13cabs is proudly part of A2B Australia and ComfortDelGro Corporation Australia (CDC), combining the strength of a global transport group with strong local connections. This enables us to continually invest in our people, our technology and our services while keeping safety, accessibility and human connection at the center of everything we do.

As one of our Call Centre Operators, you'll:

• Answer customer calls and efficiently book taxis.
• Help customers with travel-related queries, whether it's lost property or an update on their trip.
• Provide exceptional customer service that sets us apart.

What we're looking for:

• Strong communication skills to engage effectively with customers and drivers.
• Quick decision-making ability to handle busy periods effectively.
• Customer service experience is a plus, but not essential.
• Basic computer skills and tech-savviness are a must.

Why choose 13Cabs?

• Enjoy competitive pay and comprehensive training.
• Explore opportunities for rapid career growth within our expanding team.
• Multiple roles available to suit your schedule and career aspirations.

We value diversity and welcome all applicants.

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.