Call Centre Operator — Fast-Track Career Growth & Training

13cabs; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Career growth opportunities

Job summary

13cabs in Melbourne is hiring Call Centre Operators to join our frontline team, handling customer calls and taxi bookings with accuracy and courtesy.

You’ll assist travelers with queries, lost property, and trip updates, while delivering outstanding service and reliable support during busy periods.

Basic computer skills and a friendly, proactive attitude will help you thrive in our fast-paced environment with ongoing training and clear career pathways.

Qualifications

• Strong communication skills to engage effectively with customers and drivers.
• Quick decision-making ability to handle busy periods effectively.
• Customer service experience is a plus, but not essential.
• Basic computer skills and tech savviness are a must.

Responsibilities

• Answer customer calls and efficiently book taxis.
• Help customers with travel-related queries, whether it's lost property or an update on their trip.
• Provide exceptional customer service that sets us apart.

Skills

Communication skills

Decision-making

Customer service

Computer skills

Job description

13cabs in Melbourne is hiring Call Centre Operators to join our frontline team, handling customer calls and taxi bookings with accuracy and courtesy.

You’ll assist travelers with queries, lost property, and trip updates, while delivering outstanding service and reliable support during busy periods.

Basic computer skills and a friendly, proactive attitude will help you thrive in our fast-paced environment with ongoing training and clear career pathways.