Customer Service Call Centre Operator — Rotating Shifts

Cairns Taxis Limited.; Cairns Regional; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

On-site parking

Immediate start available

Job summary

Cairns Taxis Limited. is seeking a professional Call Centre Customer Service Officer to join our team, handling customer bookings and inquiries and assisting with complaints through our integrated booking and dispatch system.

This role requires excellent communication and data entry skills, a courteous phone manner, and the ability to work on a rotating roster including days, afternoons, and nights, with weekend and public holiday shifts.

Qualifications

• Previous experience preferred; training will be provided.
• Excellent communication and data entry skills required.

Responsibilities

• Handle customer bookings and inquiries using the integrated system.
• Manage complaints with courteous, professional conduct.
• Provide service via the booking and dispatch platform.
• Maintain a polite telephone presence and accurate data entry.
• Be punctual and contribute as a positive team member.

Skills

Excellent communication

Data entry

Job description

Cairns Taxis Limited. is seeking a professional Call Centre Customer Service Officer to join our team, handling customer bookings and inquiries and assisting with complaints through our integrated booking and dispatch system.

This role requires excellent communication and data entry skills, a courteous phone manner, and the ability to work on a rotating roster including days, afternoons, and nights, with weekend and public holiday shifts.