National Aftersales Director: Growth & CX Excellence

Geely Auto Australia Pty Ltd; Brisbane; On-site; AUD 180,000 - 260,000; Full time

Job summary

Geely Auto Australia Pty Ltd in Brisbane seeks a senior aftersales leader to build and lead the national aftersales function across parts, service, technical support, CRM and warranty. You will define standards, drive revenue and customer retention, and partner with dealers and global teams to deliver a premium ownership experience.

The role emphasizes KPI-led performance, cross-functional collaboration with Sales, Product, Finance and Network Development, and scalable processes to support rapid

Qualifications

Responsibilities

• Lead and execute the national aftersales strategy across parts, service, technical support, CRM and warranty, ensuring alignment with overall business objectives and rapid market growth.
• Drive aftersales revenue, profitability and customer retention through effective service programs, parts business growth and operational excellence.
• Establish clear KPIs and performance frameworks across the dealer network, including parts revenue, service retention, workshop productivity, warranty cost control and customer satisfaction.
• Identify opportunities to outperform market benchmarks in cost efficiency, service quality and customer experience.
• Lead the national parts and accessories business, including genuine parts, vehicle accessories and merchandise, ensuring strong availability, competitive pricing and dealer profitability.
• Develop and deliver technical training programs to ensure dealer technicians are fully equipped to support new technologies, product updates and diagnostic systems.
• Oversee warranty policy, claims management and warranty cost control to ensure accuracy, efficiency and compliance with global standards.
• Build and lead a high‑performing aftersales organisation covering parts, technical support, service operations, CRM and warranty functions.

Job description

Geely Auto Australia Pty Ltd in Brisbane seeks a senior aftersales leader to build and lead the national aftersales function across parts, service, technical support, CRM and warranty. You will define standards, drive revenue and customer retention, and partner with dealers and global teams to deliver a premium ownership experience.

The role emphasizes KPI-led performance, cross-functional collaboration with Sales, Product, Finance and Network Development, and scalable processes to support rapid