National Account Manager

Krispy Kreme Australia & New Zealand; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Krispy Kreme Australia & New Zealand is seeking a commercially minded National Account Manager to lead one of our largest retail partnerships. You will drive sales, profitability and customer success across a national account, visiting stores and negotiating opportunities to bring growth plans to life.

You will partner with Category, Marketing, Operations, Supply Chain and Finance to execute ambitious initiatives and build long-term customer relationships, turning insights into outcomes and

Qualifications

• 5+ years' experience in FMCG, retail or account management.
• Strong commercial, analytical and negotiation skills.
• Experience managing large customer relationships.
• Ability to influence and collaborate across multiple stakeholders.
• Strong project management skills and a knack for making things happen.
• A valid driver’s licence and access to a reliable vehicle; regular store visits are essential to execution in market.

Responsibilities

• Drive sales, profitability and customer success across a key national account.
• Lead customer meetings and negotiate commercial opportunities.
• Launch new initiatives and visit stores to verify execution in market.
• Collaborate with Category, Marketing, Operations, Supply Chain, Finance and Manufacturing to deliver growth plans.

Skills

Commercial awareness

Analytical skills

Negotiation

Stakeholder management

Project management

Driver's licence

Job description

At Krispy Kreme, we don't just make doughnuts -we create moments of joy. Since opening our first store in Australia over 22 years ago, we've been sharing smiles through our iconic Original Glazed® doughnuts, growing to more than 45 stores across Australia and New Zealand.

We're looking for a commercially minded, relationship-driven National Account Manager to take ownership of one of our largest and most important retail partnerships. If you love turning big ideas into reality, thrive on building strong relationships, and get excited by seeing your strategy come to life in stores, this could be the sweet opportunity you've been looking for.

What You'll Do

You’ll be the driving force behind growing sales, profitability and customer success across a key national account.

From leading customer meetings and negotiating commercial opportunities to launching new initiatives and visiting stores to see execution first-hand, no two days are the same. You’ll work closely with teams across Category, Marketing, Operations, Supply Chain, Finance and Manufacturing to bring ambitious growth plans to life.

What Success Looks Like

• Growing sales and profitability
• Delivering exciting new growth initiatives from concept to launch
• Building trusted, long-term customer partnerships
• Finding innovative ways to improve the customer experience
• Turning insights into action and action into results
• Becoming the voice of the customer within Krispy Kreme

What You’ll Bring

• 5+ years' experience in FMCG, retail or account management
• Strong commercial, analytical and negotiation skills
• Experience managing large customer relationships
• The ability to influence and collaborate across multiple stakeholders
• Strong project management skills and a knack for making things happen
• A valid driver's licence and access to a reliable vehicle, as regular store visits are essential to building relationships, identifying opportunities and ensuring outstanding execution in market.

Why Join Us?

• At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Love the doughnuts, love our culture.