National Account Manager

Krispy Kreme; Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

Krispy Kreme is seeking a commercially minded National Account Manager in Australia to own a major commercial partnership. You will drive sales, profitability and customer success across a national account, lead meetings, negotiate opportunities, and launch initiatives while visiting stores to ensure flawless execution.

You will collaborate with cross-functional teams including Category, Marketing, Operations, Supply Chain and Finance to turn growth plans into results, becoming the voice of the

Qualifications

• 5+ years of experience in FMCG, retail or account management.
• Strong commercial, analytical and negotiation skills.
• Experience managing large customer relationships.
• Ability to influence and collaborate across multiple stakeholders.
• Passion for delivering exceptional customer experiences.
• Strong project management skills and a knack for making things happen.

Responsibilities

• Grow sales, profitability and customer success across a national account.
• Lead customer meetings and negotiate commercial opportunities.
• Launch new initiatives and visit stores to observe execution.
• Collaborate with Category, Marketing, Operations, Supply Chain, Finance and Manufacturing to drive growth.
• Turn insights into actionable outcomes and results.

Job description

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. But the magic doesn’t stop at our doughnuts; it lives in our people. And just like our doughnuts, careers at Krispy Kreme are handcrafted with care.

We're looking for a commercially minded, relationship-driven National Account Manager to take ownership of one of our largest and most important Commercial partnerships. If you love turning big ideas into reality, thrive on building strong relationships, and get excited by seeing your strategy come to life in our partners stores, this could be the sweet opportunity you've been looking for.

What You’ll Do

You’ll be the driving force behind growing sales, profitability and customer success across a key national account.

From leading customer meetings and negotiating commercial opportunities to launching new initiatives and visiting stores to see execution first‑hand, no two days are the same. You’ll work closely with teams across Category, Marketing, Operations, Supply Chain, Finance and Manufacturing to bring ambitious growth plans to life.

What Success Looks Like

• Growing sales and profitability
• Delivering exciting new growth initiatives from concept to launch
• Building trusted, long‑term customer partnerships
• Finding innovative ways to improve the customer experience
• Turning insights into action and action into results
• Becoming the voice of the customer within Krispy Kreme

What You’ll Bring

• 5+ years' experience in FMCG, retail or account management
• Strong commercial, analytical and negotiation skills
• Experience managing large customer relationships
• The ability to influence and collaborate across multiple stakeholders
• A passion for delivering exceptional customer experiences
• Strong project management skills and a knack for making things happen
• A valid driver's licence and access to a reliable vehicle, as regular store visits are essential to building relationships, identifying opportunities and ensuring outstanding execution in market.

Why Join Us?

At Krispy Kreme, you're not just taking a job - you're joining a movement of joy‑makers, community‑shapers, and wonderfully original people. Love the doughnuts, love our culture.