Retail Store Manager

Krispy Kreme; Blacktown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts

KK Mixer program

Job summary

Krispy Kreme Australia is seeking a Retail Store Manager to lead from the front, inspire the team, and deliver moments of joy for customers. You’ll drive store performance, coach a high-performing team, and cultivate a positive, inclusive culture that reflects our brand.

In this role you’ll create memorable customer experiences, implement sales strategies, and develop future leaders while ensuring smooth, safe store operations and daily improvements. Be part of a vibrant, joy-filled team.

Qualifications

• Leadership experience in retail, hospitality or a customer-focused environment.
• A passion for developing people and building great teams.
• A positive, hands-on leadership style.
• Resilience, adaptability and a willingness to learn.
• A collaborative mindset and ability to bring people together.
• A genuine passion for customer experience and the Krispy Kreme brand.

Responsibilities

• Lead, coach and develop a high-performing team.
• Create a positive, energetic and inclusive store culture.
• Deliver exceptional customer experiences and memorable moments.
• Drive store performance and achieve sales targets.
• Build capability within your team and grow future leaders.
• Bring fresh ideas and continuously look for ways to improve.
• Keep your store running smoothly, safely and efficiently.
• Celebrate successes, support your team through challenges, and make every day count.

Skills

Leadership

Team development

Customer focus

Retail leadership

Positive leadership

Education

Certificate IV in Business

Job description

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

We're looking for a passionate Retail Store Manager to lead from the front, inspire their team, and help bring a little joy to every day.

What You’ll Be Owning (and Loving)

As a Retail Store Manager, you'll be the driving force behind your store's success, creating a workplace where people love to work and customers love to visit.

You will:

• Lead, coach and develop a high-performing team
• Create a positive, energetic and inclusive store culture
• Deliver exceptional customer experiences and memorable moments
• Drive store performance and achieve sales targets
• Build capability within your team and grow future leaders
• Bring fresh ideas and continuously look for ways to improve
• Keep your store running smoothly, safely and efficiently
• Celebrate successes, support your team through challenges, and make every day count

What's In It For You

• Lead a passionate team that creates moments of joy every day
• Shape the success of your store through people, performance and culture
• Build and develop future leaders
• Work with supportive leaders who value trust, collaboration and fresh thinking
• Enjoy variety, ownership and genuine career growth opportunities
• Be part of a wonderfully original culture where individuality is celebrated
• Access sweet perks, including discounts and savings through our KK Mixer program

The Sweet Ingredients for Success

• Leadership experience in retail, hospitality or a customer-focused environment
• A passion for developing people and building great teams
• A positive, hands-on leadership style
• Resilience, adaptability and a willingness to learn
• A collaborative mindset and ability to bring people together
• A genuine passion for customer experience and the Krispy Kreme brand

Your Experience

• 5+ years' experience in retail or hospitality
• 2+ years' experience leading teams
• Experience delivering operational, customer and business outcomes
• Certificate IV in Business or equivalent experience (desirable)

Why Join Us?

At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture.