Multichannel Support Specialist — Remote and Rotating Shifts

NSW Government; Dubbo; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW is seeking a customer service professional to join the team delivering support across phone, live chat and online channels. You will help internal and external customers with enquiries, transactions and system-based tasks from a busy contact centre in a NSW location such as Dubbo or Parkes.

The role requires adaptability to rotating shifts, with several day/evening windows, and the option to work from home for afternoon and evening shifts.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Ability to resolve issues across multiple channels (phone, chat, email).
• Ability to work in a fast-paced environment and adapt to processes.

Responsibilities

• Assist internal and external customers across phone, live chat and administrative channels.
• Resolve enquiries, process transactions, and use multiple systems to deliver accurate outcomes.
• Deliver excellent customer service, build positive relationships and contribute to continuous improvement.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Multitasking

Job description

Transport for NSW is seeking a customer service professional to join the team delivering support across phone, live chat and online channels. You will help internal and external customers with enquiries, transactions and system-based tasks from a busy contact centre in a NSW location such as Dubbo or Parkes.

The role requires adaptability to rotating shifts, with several day/evening windows, and the option to work from home for afternoon and evening shifts.