Multi-Channel Customer Support Officer (Hybrid)

the original; Dubbo; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

Transport for NSW is recruiting for a customer service role located in Dubbo or Parkes. You will join a busy contact centre, supporting internal and external customers across phone, live chat and admin channels.

Expect to resolve enquiries, process transactions and use multiple systems to ensure accurate, timely, customer-focused outcomes, while building relationships and contributing to continuous improvement.

Qualifications

• Experience in customer service, administration, shared services or contact centre environments.
• Ability to multitask and adapt quickly to new systems and processes.
• Proven track record delivering great customer experiences and collaborative work.

Responsibilities

• Deliver customer support across phone, live chat and administrative channels.
• Resolve enquiries, process transactions and use multiple systems to deliver accurate outcomes.
• Provide excellent service in a fast-paced environment and build positive relationships.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Tools

CRM systems

Job description

Transport for NSW is recruiting for a customer service role located in Dubbo or Parkes. You will join a busy contact centre, supporting internal and external customers across phone, live chat and admin channels.

Expect to resolve enquiries, process transactions and use multiple systems to ensure accurate, timely, customer-focused outcomes, while building relationships and contributing to continuous improvement.