Shared Services Support Officer - P2P (Shift Work) Dubbo

NSW Government; Dubbo; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW is seeking a customer service professional to join the team delivering support across phone, live chat and online channels. You will help internal and external customers with enquiries, transactions and system-based tasks from a busy contact centre in a NSW location such as Dubbo or Parkes.

The role requires adaptability to rotating shifts, with several day/evening windows, and the option to work from home for afternoon and evening shifts.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Ability to resolve issues across multiple channels (phone, chat, email).
• Ability to work in a fast-paced environment and adapt to processes.

Responsibilities

• Assist internal and external customers across phone, live chat and administrative channels.
• Resolve enquiries, process transactions, and use multiple systems to deliver accurate outcomes.
• Deliver excellent customer service, build positive relationships and contribute to continuous improvement.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Multitasking

Job description

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

For more information on this position and business unit, view the role description and information pack.

About you

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions can be located in either Dubbo or Parkes.

Rostered Shifts

This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

• 8:00am to 5:15pm (office-based)
• 10:30am to 7:45pm
• 12:30pm to 8:45pm
• 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve.

Flexible work options may be available.

Applications close 11:59 PM Wednesday 4th November 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.