Multi-Site Operations Manager

Wilson Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Wilson Parking (part of Wilson Group) in Melbourne is seeking an Area Manager to own day-to-day operations across a portfolio of car park sites, driving service excellence and performance.

You will lead site teams and supervisors, partner with clients and internal stakeholders, and contribute to growth with strong leadership, budgeting, and analytical skills. This permanent, full-time role offers Melbourne CBD base and clear career progression within the group.

Qualifications

• 5+ years of management experience in client service industries.
• Tertiary business qualifications desirable but not essential.
• Experience managing operations across multiple sites in a fast-paced service environment.
• Strong leadership with a track record in people management and workforce engagement.
• Commercially astute with budgeting, forecasting, analysis and cost control.
• Confident decision-maker with strong problem-solving and analytical skills.
• Highly organized with the ability to manage competing priorities across multiple locations.
• Excellent communication skills with the ability to influence and engage stakeholders at all levels.
• Demonstrated success in building and maintaining strong client relationships.

Responsibilities

• Lead, coach and support site teams; set clear expectations and drive high performance.
• Monitor claims, customer complaints, staff issues and CAPEX.
• Oversee site performance and reporting.
• Establish new sites.
• Liaise with clients and contractors; manage relationships.
• Coordinate with internal sales/marketing teams.
• Provide timely, accurate site performance reporting and budget alignment.
• Identify and address variances to budget; adjust resources and costs.
• Offer guidance on future infrastructure needs supported by market research.

Skills

Management experience

Leadership

People management

Budgeting & forecasting

Problem solving

Analytical skills

Organisational skills

Communication skills

Client relationships

Education

Business qualifications

Job description

Wilson Parking (part of Wilson Group) in Melbourne is seeking an Area Manager to own day-to-day operations across a portfolio of car park sites, driving service excellence and performance.

You will lead site teams and supervisors, partner with clients and internal stakeholders, and contribute to growth with strong leadership, budgeting, and analytical skills. This permanent, full-time role offers Melbourne CBD base and clear career progression within the group.