Brisbane Multi-Site Operations Manager

Wilson; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Wilson Parking in Brisbane is seeking an experienced Area Manager to oversee a portfolio of car park sites, driving service excellence, safety and profitability. You will lead site teams, coach supervisors, and align operations with client expectations while reporting to senior management.

The role is permanent, full-time with a Brisbane-based office. You will shape site performance, implement improvements, manage budgets, and build strong client relationships across multiple locations.

Qualifications

• 5+ years of management experience within a client service industry (ideally in retail, hospitality, or other service industries).
• Tertiary qualifications in business is highly desirable but not essential
• Proven experience managing operations across multiple sites, ideally within a fast-paced service environment
• Strong leadership capability with a track record in people management and workforce engagement
• Commercially astute with experience in budgeting, forecasting, analysis, and cost control
• Confident decision-maker with strong problem-solving and analytical skills
• Highly organised with the ability to manage competing priorities across multiple locations
• Excellent communication skills with the ability to influence and engage stakeholders at all levels
• Demonstrated success in building and maintaining strong client relationships

Responsibilities

• Lead, coach and support site teams, setting clear expectations and driving high performance across all locations
• Managing and monitoring the incidence of claims, customer complaints, staff issues and capital expenditure
• Site Performances and Reporting
• Establishment of new sites
• Client and contractor liaison and relationship management
• Liaising with internal sales and marketing team members
• Providing regular, accurate and timely reporting and analysis on site performance to budget to PM
• Identifying, addressing and communicating actions taken on variances to budget in matters of resourcing, casual revenue, cost control
• Provide advice and recommendations on future infrastructure requirements, supported by ongoing market research

Skills

Area management

People leadership

Client service

Stakeholder engagement

Budgeting

Education

Business qualification (tertiary)

Job description

Wilson Parking in Brisbane is seeking an experienced Area Manager to oversee a portfolio of car park sites, driving service excellence, safety and profitability. You will lead site teams, coach supervisors, and align operations with client expectations while reporting to senior management.

The role is permanent, full-time with a Brisbane-based office. You will shape site performance, implement improvements, manage budgets, and build strong client relationships across multiple locations.