Area Manager

Wilson Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Wilson Parking (part of Wilson Group) in Melbourne is seeking an Area Manager to own day-to-day operations across a portfolio of car park sites, driving service excellence and performance.

You will lead site teams and supervisors, partner with clients and internal stakeholders, and contribute to growth with strong leadership, budgeting, and analytical skills. This permanent, full-time role offers Melbourne CBD base and clear career progression within the group.

Qualifications

• 5+ years of management experience in client service industries.
• Tertiary business qualifications desirable but not essential.
• Experience managing operations across multiple sites in a fast-paced service environment.
• Strong leadership with a track record in people management and workforce engagement.
• Commercially astute with budgeting, forecasting, analysis and cost control.
• Confident decision-maker with strong problem-solving and analytical skills.
• Highly organized with the ability to manage competing priorities across multiple locations.
• Excellent communication skills with the ability to influence and engage stakeholders at all levels.
• Demonstrated success in building and maintaining strong client relationships.

Responsibilities

• Lead, coach and support site teams; set clear expectations and drive high performance.
• Monitor claims, customer complaints, staff issues and CAPEX.
• Oversee site performance and reporting.
• Establish new sites.
• Liaise with clients and contractors; manage relationships.
• Coordinate with internal sales/marketing teams.
• Provide timely, accurate site performance reporting and budget alignment.
• Identify and address variances to budget; adjust resources and costs.
• Offer guidance on future infrastructure needs supported by market research.

Skills

Management experience

Leadership

People management

Budgeting & forecasting

Problem solving

Analytical skills

Organisational skills

Communication skills

Client relationships

Education

Business qualifications

Job description

Wilson Parking (part of Wilson Group) is the leading car park operator across Australia. With the largest parking portfolio, industry-leading technology and award-winning customer service, we reach the largest number of parking customers. Our culture remains true to its origins as a family business, supporting growth amongst our teams, fostering a vibrant culture, and promoting inclusivity.

Why Choose Us?

• Employer of Choice: Join a growing company recognised for its commitment to excellence.
• Career Progression: Unlock opportunities for advancement within the Wilson Group. We have many success stories of senior leaders who have propelled their careers from similar roles.
• Training and Support: We provide comprehensive training and ongoing support.
• Recognition: Embrace a culture of appreciation, with monthly STRIVE awards celebrating our team members.

The Role

As an Area Manager, you will take ownership of the day-to-day operations and performance across a portfolio of car park sites, driving efficiency, service excellence, and results. Lead, coach, and support site teams and supervisors to achieve key performance targets, while acting as the key link between senior management, clients, and frontline staff to ensure clear communication and seamless execution.

This role is a permanent, full-time position, with a home base at our Melbourne CBD office. You will have the opportunity to bring your ideas to the table and have career progression within our group.

Responsibilities:

• Lead, coach and support site teams, setting clear expectations and driving high performance across all locations
• Managing and monitoring the incidence of claims, customer complaints, staff issues and capital expenditure.
• Site Performances and Reporting
• Establishment of new sites
• Client and contractor liaison and relationship management
• Liaising with internal sales and marketing team members
• Providing regular, accurate and timely reporting and analysis on site performance to budget to PM
• Identifying, addressing and communicating actions taken on variances to budget in matters of resourcing, casual revenue, cost control
• Provide advice and recommendations on future infrastructure requirements, supported by ongoing market research

Our ideal applicants will have:

• 5+ years of management experience within a client service industry (ideally in retail, hospitality, or other service industries)
• Tertiary qualifications in business is highly desirable but not essential
• Proven experience managing operations across multiple sites, ideally within a fast-paced service environment
• Strong leadership capability with a track record in people management and workforce engagement
• Commercially astute with experience in budgeting, forecasting, analysis, and cost control
• Confident decision-maker with strong problem-solving and analytical skills
• Highly organised with the ability to manage competing priorities across multiple locations
• Excellent communication skills with the ability to influence and engage stakeholders at all levels
• Demonstrated success in building and maintaining strong client relationships

At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.