Multi-Site Auto Detailing Operations Manager

Work Initiatives; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Work Initiatives is seeking a Service Manager to lead multi-site automotive detailing services across Melbourne. You will plan daily operations, supervise staff and subcontractors, manage budgets and ensure high service quality for dealership clients.

The role focuses on policy development, compliance, inventory control and performance improvement across locations. A leadership qualification and several years in service management are required.

Qualifications

• Diploma of Leadership and Management or higher in management, or 3+ years relevant work experience.
• 3+ years in service/operations management, multi-site experience preferred.
• Experience managing services across locations, supervising staff and subcontractors.
• Budgeting, inventory, contract management, QA and safety knowledge.
• Strong leadership, communication, organizational and problem-solving skills.

Responsibilities

• Plan, organise and manage daily vehicle washing, detailing and cleaning across multiple dealership locations.
• Develop and implement policies, procedures and service standards for efficiency and compliance.
• Ensure policy adherence and monitor compliance across sites; take corrective actions as needed.
• Oversee recruitment, training, rostering, supervision and subcontractor coordination across sites.
• Prepare and monitor service budgets, control labour costs and evaluate profitability.
• Manage client relationships and oversee service agreements and expectations.
• Coordinate staff, subcontractors, equipment and resources for service delivery.
• Oversee inventory, orders, purchasing and maintenance of supplies and equipment.
• Conduct regular inventory checks and ensure adequate resources for uninterrupted service.
• Monitor service quality, perform site inspections and drive improvements in productivity.
• Manage subcontractor performance and resolve service delivery issues.
• Ensure WHS, environmental regs and company policies are followed.
• Analyze service performance and prepare reports for improvement and expansion.

Skills

Leadership

Communication

Organizational

Problem solving

Staff supervision

Budgeting

Contract management

Inventory management

Safety compliance

Client relationships

Education

Diploma of Leadership and Management

Job description

Work Initiatives is seeking a Service Manager to lead multi-site automotive detailing services across Melbourne. You will plan daily operations, supervise staff and subcontractors, manage budgets and ensure high service quality for dealership clients.

The role focuses on policy development, compliance, inventory control and performance improvement across locations. A leadership qualification and several years in service management are required.