Multi-Site Parking Operations Manager

Wilson; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Career progression

Training and support

STRIVE awards

Job summary

Wilson Parking in Melbourne seeks an Area Manager to own day-to-day operations across a portfolio of car park sites, driving efficiency, service excellence, and results.

Lead, coach, and support site teams and supervisors; act as the link between senior management, clients, and frontline staff to ensure clear communication and seamless execution.

Permanent, full-time role based at Melbourne CBD; opportunity to shape local operations and advance within the Wilson Group.

Qualifications

• 5+ years of management experience in a client service industry (ideally retail, hospitality or similar)
• Tertiary qualifications in business are highly desirable but not essential
• Proven experience managing operations across multiple sites in a fast-paced service environment
• Strong leadership with proven people management and workforce engagement

Responsibilities

• Lead, coach and support site teams, setting clear expectations and driving high performance across all locations
• Manage and monitor incidents of claims, customer complaints, staff issues and capital expenditure
• Site performance and reporting
• Establishment of new sites
• Client and contractor liaison and relationship management
• Coordinate with internal sales and marketing teams
• Provide regular, accurate reporting and analysis on site performance to budget
• Identify and communicate actions on variances to budget in resourcing, casual revenue and cost control
• Provide advice and recommendations on future infrastructure requirements with market research

Skills

Leadership

People management

Budgeting

Forecasting

Cost control

Communication

Stakeholder management

Decision making

Organisational skills

Education

Business degree desirable

Job description

Wilson Parking in Melbourne seeks an Area Manager to own day-to-day operations across a portfolio of car park sites, driving efficiency, service excellence, and results.

Lead, coach, and support site teams and supervisors; act as the link between senior management, clients, and frontline staff to ensure clear communication and seamless execution.

Permanent, full-time role based at Melbourne CBD; opportunity to shape local operations and advance within the Wilson Group.