Manager on Duty

Wilson Parking; City of Brisbane; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Uniforms

Training provided

Free parking

Job summary

Wilson Parking in Australia seeks a Customer Care & Safety Duty Manager to oversee day-to-day operations across sites in Queensland on a casual roster. You will lead a Customer Care & Safety team, ensure high standards of service, and coordinate with Area Operations Managers to meet safety and performance targets.

Ideal candidates have strong customer service experience, a valid driver's licence, eligibility to work in Australia, and the ability to work on a rotating 5-day roster.

Qualifications

• Experience in delivering high-level customer service.
• Demonstrated leadership of field teams.
• Ability to work independently and as part of a team.

Responsibilities

• Provide high-level customer service to site users.
• Demonstrate visible leadership to Customer Care & Safety team.
• Provide direction and support to field teams.
• Resolve car park equipment issues.
• Maintain day-to-day site operations across sites.
• Conduct mobile safety patrols.
• Complete site safety inspections (internal, perimeter).
• Respond to incidents as required.

Skills

Customer service

Leadership

Teamwork

Computer literacy

Driving licence

Job description

After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:

Integrity - "Do what's right, not what's easy"
Leadership - "Demonstrating leadership is every person's responsibility"
Customer - "Every customer counts"Innovation - "Change that adds value"

THE POSITION

We currently have positions available for Customer Care & Safety Duty Managers working on a rotating roster across Queensland.

Employment Type: Casual opportunities with the potential to transition to Full-Time

Roster: 5-day roster across Monday to Sunday

As the Customer Care & Safety Duty Manager, you'll support the Queensland Operations team by overseeing day-to-day car park operations across multiple sites. You'll provide a visible field presence, ensure exceptional customer service, conduct safety patrols, maintain equipment, lead and mentor the Customer Care & Safety team, and work closely with Area Operations Managers to implement operational priorities and report on site performance.

DUTIES & RESPONSIBILITIES

In this role, you will be responsible for:

• Providing high-level customer service
• Demonstrating visible leadership to Customer Care & Safety team members and field staff
• Providing direction and support to field teams
• Resolving car park equipment issues
• Maintaining day-to-day site operational continuity
• Conducting mobile safety patrols
• Completing internal, perimeter and site safety inspections
• Responding to operational and event-related incidents as required

WHAT WE ARE LOOKING FOR

Your friendly and hardworking nature will play a major role in your success. To be successful in this role you will have:

• Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries)
• Genuine passion for providing excellent customer service
• Eligibility to work in Australia
• Full driver's licence with excellent driving skills
• Experience working in a busy environment
• Strong computer literacyAbility to work independently and as part of a team
• A willingness to learn and grow with the company

Candidates will be required to complete a national police check.

In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.

Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.

At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community