Multi-Site ICT Support Specialist for Education

Sydney Catholic Early Childhood Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff Discounts in our services

Wellbeing – EAP

Professional Development & Career Prog

Salary Packaging

Work life balance

Referral Program

Birthday Leave

Job summary

Sydney Catholic Early Childhood Services is seeking an ICT Support Specialist to be the day-to-day technology contact across SCECS while supporting the IT Manager.

You will provide practical technical support and help develop reliable ICT processes across our services. A willingness to travel to SCECS sites across Sydney is essential, with experience in Microsoft 365, Entra ID, Windows, macOS and iOS preferred.

Qualifications

• 2+ years in an IT support role, ideally across multiple locations.
• Experience supporting Microsoft 365 and Entra ID.
• Experience with Windows, macOS and iOS.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technology clearly to non-technical staff.
• Strong written communication and user-guide creation.
• Willingness to travel regularly to SCECS services across Sydney.
• Current NSW Driver Licence and Working with Children/POLICE checks.

Responsibilities

• Provide day-to-day service desk support and resolve technical issues.
• Develop knowledge articles and guides for staff.
• Support staff onboarding/offboarding and access management.
• Travel to SCECS services to provide hands-on technical support.
• Configure and deploy Windows and Apple devices, Entra ID, Intune and related environments.
• Maintain ICT procedures and runbooks and improve service delivery.

Skills

IT support experience

Microsoft 365

Entra ID

Windows

macOS / iOS

problem solving

communication

Tools

Microsoft Entra ID

Intune

Apple Business Manager

Job description

Sydney Catholic Early Childhood Services is seeking an ICT Support Specialist to be the day-to-day technology contact across SCECS while supporting the IT Manager.

You will provide practical technical support and help develop reliable ICT processes across our services. A willingness to travel to SCECS sites across Sydney is essential, with experience in Microsoft 365, Entra ID, Windows, macOS and iOS preferred.