Multi-Site Healthcare Operations Lead

Bupa; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible working

Job summary

Bupa Australia is seeking an Operations Manager to oversee the performance of Bupa Medical Centres across multiple sites. You will partner with Practice Managers to drive profitability, patient experience, and operational excellence.

Based in Melbourne with travel to centers across Victoria, Queensland and the Northern Territory, the role emphasizes strategic budgeting, KPI management, and team development within a values-led environment.

Qualifications

• Proven leadership experience in healthcare, with multi-site responsibility.
• Excellent communication and relationship-building abilities with a customer-centric mindset.
• Strong understanding of healthcare trends, regulations in primary care.
• Bachelor’s in business, healthcare management or related field is preferred.
• Demonstrated leadership and ability to develop high-performing teams.
• Analytical mindset with ability to interpret data and drive decisions.
• Strong financial acumen and commercial mindset.

Responsibilities

• Lead initiatives to improve centre performance and cost efficiency across Bupa Medical Centres.
• Set KPIs for clinics and ensure accountability through coaching and support.
• Develop budgets and analyse financial data to improve revenue and reduce costs.
• Support Practice Managers and centre teams on leadership and development.
• Ensure centres meet accreditation standards and regulatory requirements.
• Foster relationships with self-employed GPs and recruitment colleagues.
• Collaborate with National Operations Manager on strategy and change initiatives.

Skills

Healthcare leadership

Multi-site management

Financial acumen

Data analysis

Communication

Education

Bachelor's degree in Healthcare Management

Job description

Bupa Australia is seeking an Operations Manager to oversee the performance of Bupa Medical Centres across multiple sites. You will partner with Practice Managers to drive profitability, patient experience, and operational excellence.

Based in Melbourne with travel to centers across Victoria, Queensland and the Northern Territory, the role emphasizes strategic budgeting, KPI management, and team development within a values-led environment.