Healthcare Operations Leader — Multi-Site | Travel

Bupa Health Services; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Performance-based bonus

Flexible working

Bupa benefits

Job summary

Bupa Health Services in Melbourne is seeking an Operations Manager to lead and optimise a group of Medical Centres. You will collaborate with the National Operations Manager and Bupa Medical leadership to drive efficiency, financial performance, and patient outcomes across sites in Vic, Qld, and NT.

The role requires coaching Practice Managers, developing teams, managing budgets, and ensuring regulatory compliance while delivering an exceptional patient experience.

Qualifications

• Proven experience in a leadership role within healthcare, with previous experience in multi-site management or similar role.
• Excellent communication, interpersonal, and relationship-building abilities, with a customer-centric approach.
• Solid understanding of healthcare industry trends, regulations, and best practices related to primary healthcare.
• Bachelor’s degree in business, Healthcare Management or a related field (desirable).
• Exceptional leadership and team management capabilities, with a track record of developing and motivating high-performing teams.
• Analytical mindset with ability to interpret data, analyze trends, and make data-driven decisions.
• Demonstrated financial acumen with a solid commercial mindset.

Responsibilities

• Lead initiatives to improve centre performance and cost efficiency across Bupa Medical Centres.
• Develop and implement strategies to optimise network performance and reduce costs.
• Lead interventions to improve clinician utilisation, patient volume, and GP attraction and retention.
• Set clear KPIs for each clinic and ensure accountability through coaching and support.
• Provide guidance to Practice Managers and centre teams on people leadership and development.
• Support centres in meeting accreditation standards and maintaining compliance.
• Act as primary relationship manager for self-employed GPs and onboard new GPs.
• Enhance patient care by standardising processes and monitoring key metrics.

Skills

Leadership in healthcare

Communication

Analytical mindset

Financial acumen

Multi-site management

Stakeholder management

Education

Bachelor's degree in business, Healthcare Management or related field

Job description

Bupa Health Services in Melbourne is seeking an Operations Manager to lead and optimise a group of Medical Centres. You will collaborate with the National Operations Manager and Bupa Medical leadership to drive efficiency, financial performance, and patient outcomes across sites in Vic, Qld, and NT.

The role requires coaching Practice Managers, developing teams, managing budgets, and ensuring regulatory compliance while delivering an exceptional patient experience.