Healthcare Operations Leader – Multi-Site Centres

Bupa; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working

Work from home arrangements

Job summary

Bupa is seeking an Operations Manager to lead and optimise a network of Medical Centres in Melbourne and across Victoria, Queensland, and the Northern Territory. You will oversee operational efficiency, financial performance, and staff development, partnering with the National Operations Manager to drive strategic initiatives.

The role requires strong leadership, a patient-centric approach, and the ability to implement cost-saving and quality-improvement measures while ensuring regulatory

Qualifications

• Proven experience in a leadership role within healthcare.
• Analytical mindset with ability to interpret data and make data-driven decisions.
• Demonstrated financial acumen with a solid commercial mindset.

Responsibilities

• Lead initiatives to improve centre performance and cost efficiency across Bupa Medical Centres.
• Develop and implement strategies to optimise network performance and reduce costs.
• Lead interventions to improve clinician utilisation, patient volume, and GP attraction and retention.
• Set clear KPIs for each clinic with accountability through coaching and support.
• Mentor Practice Managers and centre teams on people leadership and development; conduct performance reviews and foster engagement.
• Support centres in meeting accreditation standards and maintaining compliance with regulatory and Bupa standards.
• Manage relationships with self-employed GPs and collaborate with recruitment to onboard new GPs.
• Enhance patient care by standardising processes and monitoring key metrics such as satisfaction and feedback.

Skills

Leadership experience

Financial acumen

Analytical mindset

Customer-centric

Education

Bachelor’s degree in business/Healthcare Management

Job description

Bupa is seeking an Operations Manager to lead and optimise a network of Medical Centres in Melbourne and across Victoria, Queensland, and the Northern Territory. You will oversee operational efficiency, financial performance, and staff development, partnering with the National Operations Manager to drive strategic initiatives.

The role requires strong leadership, a patient-centric approach, and the ability to implement cost-saving and quality-improvement measures while ensuring regulatory