CAR DETAILING SERVICE MANAGER

Work Initiatives; Melbourne; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Work Initiatives is seeking a Service Manager to lead multi-site automotive detailing services across Melbourne. You will plan daily operations, supervise staff and subcontractors, manage budgets and ensure high service quality for dealership clients.

The role focuses on policy development, compliance, inventory control and performance improvement across locations. A leadership qualification and several years in service management are required.

Formación

• Diploma of Leadership and Management or higher in management, or 3+ years relevant work experience.
• 3+ years in service/operations management, multi-site experience preferred.
• Experience managing services across locations, supervising staff and subcontractors.
• Budgeting, inventory, contract management, QA and safety knowledge.
• Strong leadership, communication, organizational and problem-solving skills.

Responsabilidades

• Plan, organise and manage daily vehicle washing, detailing and cleaning across multiple dealership locations.
• Develop and implement policies, procedures and service standards for efficiency and compliance.
• Ensure policy adherence and monitor compliance across sites; take corrective actions as needed.
• Oversee recruitment, training, rostering, supervision and subcontractor coordination across sites.
• Prepare and monitor service budgets, control labour costs and evaluate profitability.
• Manage client relationships and oversee service agreements and expectations.
• Coordinate staff, subcontractors, equipment and resources for service delivery.
• Oversee inventory, orders, purchasing and maintenance of supplies and equipment.
• Conduct regular inventory checks and ensure adequate resources for uninterrupted service.
• Monitor service quality, perform site inspections and drive improvements in productivity.
• Manage subcontractor performance and resolve service delivery issues.
• Ensure WHS, environmental regs and company policies are followed.
• Analyze service performance and prepare reports for improvement and expansion.

Conocimientos

Leadership

Communication

Organizational

Problem solving

Staff supervision

Budgeting

Contract management

Inventory management

Safety compliance

Client relationships

Educación

Diploma of Leadership and Management

Descripción del empleo

The Service Manager is responsible for planning, organising, directing and overseeing vehicle washing, detailing and cleaning services across multiple car dealership locations. The role involves managing service operations, supervising staff and subcontractors, overseeing recruitment, controlling operational budgets, managing inventory, implementing company policies and procedures, maintaining client relationships and ensuring consistent service quality and business performance.

Lead multi-site automotive detailing services, manage teams, drive service excellence and build strong dealership relationships.

Benefits

Lead multi-site automotive detailing services, manage teams, drive service excellence and build strong dealership relationships.

Task & responsibilities

• Plan, organise and manage daily vehicle washing, detailing and cleaning services across multiple dealership locations.
• Develop, review, update and implement company policies, operational procedures and service standards to improve efficiency, maintain consistency and ensure compliance with business requirements.
• Ensure company policies and procedures are followed across all dealership sites, monitor compliance and implement corrective actions where necessary.
• Oversee workforce management, including recruitment, selection, hiring, induction, training, rostering, staff supervision, performance management and coordination of subcontractors across multiple dealership locations.
• Prepare and monitor service operational budgets, control labour and operating expenses, and evaluate financial performance and contract profitability.
• Manage relationships with dealership clients, oversee service agreements and ensure contractual obligations and customer expectations are met.
• Coordinate the allocation of staff, subcontractors, equipment, materials and other resources required for service delivery across dealership sites.
• Oversee the ordering, purchasing, maintenance and inventory control of cleaning products, detailing supplies, equipment and consumables required for service operations.
• Conduct regular inventory inspections, monitor stock levels, assess equipment conditions and ensure adequate supplies and resources are available to maintain uninterrupted service delivery.
• Monitor service quality, conduct regular site inspections and implement improvements to productivity, service efficiency and customer satisfaction.
• Manage subcontractor performance, ensure compliance with service requirements and resolve operational issues and service delivery disputes.
• Ensure compliance with workplace health and safety legislation, environmental regulations and relevant company policies.
• Analyse service performance, prepare management reports and recommend strategies for service improvement, cost efficiency and business expansion.

Qualification & experience

• A Diploma of Leadership and Management or a higher qualification in management, business or a related discipline or at least three years of relevant work experience, may substitute for the formal qualification requirement.
• More than one year of relevant experience in a similar service management or operational management position is essential.
• Demonstrated experience managing services across multiple locations, supervising staff, coordinating subcontractors and maintaining client relationships.
• Sound knowledge of financial budgeting, inventory management, contract management, quality assurance and workplace health and safety.
• Strong leadership, communication, organisational and problem-solving skills