Multi-Community Operations Coordinator (Brisbane & Gold Coast)

Serenitas Management Pty Ltd; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Serenitas is seeking a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This hands-on role focuses on administration, operations, and delivering an exceptional homeowner experience.

Reporting to the State Operations Manager, you will work with Village Managers and the Leadership Team to ensure compliance, efficiency, and strong stakeholder engagement. You’ll thrive on organisation, coordinating maintenance, and driving operational excellence.

Qualifications

• Highly organised with exceptional attention to detail.
• Proactive problem solver who enjoys improving processes.
• Comfortable working across multiple priorities and locations.
• Confident building relationships with homeowners, team members, contractors, and stakeholders.
• Proficient with business systems and technology.

Responsibilities

• Supporting Village Managers with operational administration, systems, and compliance.
• Driving consistency across community processes, communications, and record keeping.
• Coordinating preventative maintenance programs, contractor onboarding, and risk management activities.
• Acting as a key systems champion across platforms including RMS, DocuSign, CRM and compliance systems.
• Assisting with budget management, purchasing, invoice processing, and operational reporting.
• Supporting homeowner engagement initiatives and helping resolve community-related matters.
• Delivering training and onboarding support to new team members.
• Identifying opportunities to improve processes, enhance service delivery, and strengthen operational performance.

Skills

Highly organised

Proactive problem solver

Multi-location coordination

Relationship building

Proficient with business systems

Tools

RMS

DocuSign

CRM

Compliance systems

Job description

Serenitas is seeking a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This hands-on role focuses on administration, operations, and delivering an exceptional homeowner experience.

Reporting to the State Operations Manager, you will work with Village Managers and the Leadership Team to ensure compliance, efficiency, and strong stakeholder engagement. You’ll thrive on organisation, coordinating maintenance, and driving operational excellence.