Community Operations Coordinator

Serenitas Management; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Serenitas Management in Brisbane is seeking a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This hands-on role focuses on administration, systems and compliance, ensuring homes and services run smoothly and homeowners have an exceptional experience.

You'll work with Village Managers and the Operations Leadership Team to standardise processes, manage budgets, onboarding contractors, and deliver timely reporting.

Qualifications

• Highly organised with exceptional attention to detail.
• Proactive problem solver who enjoys improving processes.
• Experience in administration, operations, facilities management, property, retirement living, hospitality, customer service, or a similar environment.
• Proficient with business systems and technology.
• Brisbane Based.

Responsibilities

• Supporting Village Managers with operational administration, systems, and compliance.
• Driving consistency across community processes, communications, and record keeping.
• Coordinating preventative maintenance programs, contractor onboarding, and risk management activities.
• Acting as a key systems champion across platforms including RMS, DocuSign, CRM and compliance systems.
• Assisting with budget management, purchasing, invoice processing, and operational reporting.
• Supporting homeowner engagement initiatives and helping resolve community‑related matters.
• Delivering training and onboarding support to new team members.
• Identifying opportunities to improve processes, enhance service delivery, and strengthen operational performance.

Skills

Highly organised

Proactive problem solver

Stakeholder engagement

Multi-site coordination

Relationship building

Customer-centric

Attention to detail

Brisbane Based

Tools

RMS

DocuSign

CRM

Compliance systems

Job description

Help shape thriving communities where people love to live.

At Serenitas, we're one of Australia's leading owners, operators, and developers of land lease communities. With a growing portfolio of communities across the country, we're focused on creating places where homeowners can enjoy an active, connected, and rewarding lifestyle.

As we continue to grow, we're looking for a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This is a hands‑on role for someone who thrives on organisation, problem‑solving, stakeholder engagement, and driving operational excellence.

About the Role

Reporting to the State Operations Manager, you'll work closely with Village Managers and the Community Operations Leadership Team to ensure our communities operate efficiently, remain compliant, and consistently deliver an exceptional homeowner experience.

This role is perfect for someone who enjoys variety, building strong relationships, and making a tangible impact on the performance of multiple communities.

What You'll Be Doing

• Supporting Village Managers with operational administration, systems, and compliance
• Driving consistency across community processes, communications, and record keeping
• Coordinating preventative maintenance programs, contractor onboarding, and risk management activities
• Acting as a key systems champion across platforms including RMS, DocuSign, CRM and compliance systems
• Assisting with budget management, purchasing, invoice processing, and operational reporting
• Supporting homeowner engagement initiatives and helping resolve community‑related matters
• Delivering training and onboarding support to new team members
• Identifying opportunities to improve processes, enhance service delivery, and strengthen operational performance

These responsibilities align with the role's focus on administration and operational coordination, business optimisation, financial controls, compliance, and homeowner engagement.

About You

We're looking for someone who is:

• Highly organised with exceptional attention to detail

• A proactive problem solver who enjoys improving processes

• Comfortable working across multiple priorities and locations

• Confident building relationships with homeowners, team members, contractors, and stakeholders

• Experienced in administration, operations, facilities management, property, retirement living, hospitality, customer service, or a similar environment

• Proficient with business systems and technology

• Passionate about delivering outstanding customer experiences

• Brisbane Based

Why Join Serenitas?

• Be part of one of Australia's fastest-growing land lease community operators

• Make a genuine difference to the lives of homeowners

• Work alongside a collaborative and values-driven team

• Enjoy a role with variety, autonomy, and opportunities for growth

• Help shape the future of community living as we expand nationally