Brisbane Community Operations Coordinator

Serenitas Management; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Serenitas Management in Brisbane is seeking a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This hands-on role focuses on administration, systems and compliance, ensuring homes and services run smoothly and homeowners have an exceptional experience.

You'll work with Village Managers and the Operations Leadership Team to standardise processes, manage budgets, onboarding contractors, and deliver timely reporting.

Qualifications

• Highly organised with exceptional attention to detail.
• Proactive problem solver who enjoys improving processes.
• Experience in administration, operations, facilities management, property, retirement living, hospitality, customer service, or a similar environment.
• Proficient with business systems and technology.
• Brisbane Based.

Responsibilities

• Supporting Village Managers with operational administration, systems, and compliance.
• Driving consistency across community processes, communications, and record keeping.
• Coordinating preventative maintenance programs, contractor onboarding, and risk management activities.
• Acting as a key systems champion across platforms including RMS, DocuSign, CRM and compliance systems.
• Assisting with budget management, purchasing, invoice processing, and operational reporting.
• Supporting homeowner engagement initiatives and helping resolve community‑related matters.
• Delivering training and onboarding support to new team members.
• Identifying opportunities to improve processes, enhance service delivery, and strengthen operational performance.

Skills

Highly organised

Proactive problem solver

Stakeholder engagement

Multi-site coordination

Relationship building

Customer-centric

Attention to detail

Brisbane Based

Tools

RMS

DocuSign

CRM

Compliance systems

Job description

Serenitas Management in Brisbane is seeking a Community Operations Coordinator to support multiple communities across Brisbane and the Gold Coast. This hands-on role focuses on administration, systems and compliance, ensuring homes and services run smoothly and homeowners have an exceptional experience.

You'll work with Village Managers and the Operations Leadership Team to standardise processes, manage budgets, onboarding contractors, and deliver timely reporting.