Multi-Brand Automotive Warranty Liaison

Autoleague; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Autoleague’s Essendon Fields Hub is seeking a highly organised Warranty Clerk to join our high-volume, multi-brand automotive operation. You will manage end-to-end warranty administration across brands such as XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR, ensuring claims are accurate, compliant and processed efficiently.

You will work closely with OEM partners and internal service teams, maintaining warranty records, coordinating parts returns, and driving timely claim outcomes.

Qualifications

• Warranty experience within an automotive dealership environment is highly desirable.
• Automotive service or dealership experience is encouraged.
• Strong attention to detail with a process-driven approach.
• Excellent organisational and time-management skills.
• Confident communicating with OEM representatives and internal stakeholders.
• Strong written and verbal communication skills.
• Good computer literacy and ability to learn new systems.
• Ability to work autonomously while contributing to a collaborative team.
• Positive attitude and willingness to learn and develop.

Responsibilities

• Processing warranty and goodwill claims accurately and within required timeframes.
• Ensuring claims meet OEM policies, procedures and guidelines.
• Liaising with OEM representatives regarding warranty claims and policy decisions.
• Maintaining warranty claim registers and supporting documentation.
• Coordinating storage, tracking and return of warranty parts per manufacturer requirements.
• Maintaining warranty repair orders and related service information.
• Monitoring outstanding claims and following up to ensure timely processing and payment.
• Collaborating with Service Managers and internal stakeholders on warranty matters.

Skills

Warranty experience

Automotive administration

Attention to detail

Time management

Communication

Written and verbal communication

Autonomy

Team collaboration

Job description

Autoleague’s Essendon Fields Hub is seeking a highly organised Warranty Clerk to join our high-volume, multi-brand automotive operation. You will manage end-to-end warranty administration across brands such as XPENG, Isuzu UTE, MG, OMODA JAECOO and ZEEKR, ensuring claims are accurate, compliant and processed efficiently.

You will work closely with OEM partners and internal service teams, maintaining warranty records, coordinating parts returns, and driving timely claim outcomes.