Senior Systems Engineer / MSP Technical Lead

V4 IT Services; Melbourne; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

V4 IT Services in Melbourne is building a dedicated Managed IT Services division and seeks a Senior Systems Engineer / MSP Technical Lead who remains hands-on while guiding the new team. You will design the MSP technical stack, lead L2/L3 escalations, standardise Microsoft 365 and security controls, and help create scalable service packages for multiple SMB clients while mentoring others.

This role demands senior MSP experience, strong problem-solving, and the ability to own difficult issues

Formación

• - Extensive MSP experience and hands-on MSP environment exposure.
• - Proven ability to design standards, processes and documentation for MSP operations.
• - Track record mentoring and leading technical teams in a fast-growing MSP setting.

Responsabilidades

• Design and implement our MSP technical stack and service standards.
• Lead complex L2/L3 escalations.
• Help select and manage RMM, PSA, documentation, backup and cybersecurity platforms.
• Build client onboarding and offboarding processes.
• Standardise Microsoft 365, Entra ID, Intune and endpoint environments.
• Manage and improve security, backup and disaster recovery standards.
• Design network, firewall and infrastructure solutions.
• Support Microsoft 365 and cloud migrations.
• Develop technical documentation, SOPs and escalation processes.
• Train and mentor our existing L1/L2 support team.
• Assist with technical discovery meetings and solution design for new business clients.
• Work with management to build scalable and commercially viable MSP service packages.

Conocimientos

Senior IT experience

MSP experience

L3 Engineer / Senior Systems Engineer

Mentoring / team leadership

Escalation management

Solution design and MSP service

Herramientas

RMM platforms

PSA platforms

Hudu

IT Glue

PowerShell

Descripción del empleo

Senior Systems Engineer / MSP Technical Lead

V4 IT Services, a leading IT Support company serving Home customer, is now expanding into the Managed IT Services / MSP market and we are looking for an experienced Senior Systems Engineer / MSP Technical Lead to help build and lead the technical side of this new division.

This is not a standard internal IT Manager role.

We are looking for someone with strong hands-on experience in a Managed Service Provider environment who understands what it takes to support multiple business clients, standardise technology stacks, manage complex escalations and build scalable service delivery processes.

You will work closely with the business owner and have significant input into how our Managed IT division is built from the ground up.

Key responsibilities include:

• Design and implement our MSP technical stack and service standards
• Lead complex L2/L3 escalations
• Help select and manage RMM, PSA, documentation, backup and cybersecurity platforms
• Build client onboarding and offboarding processes
• Standardise Microsoft 365, Entra ID, Intune and endpoint environments
• Manage and improve security, backup and disaster recovery standards
• Design network, firewall and infrastructure solutions
• Support Microsoft 365 and cloud migrations
• Develop technical documentation, SOPs and escalation processes
• Train and mentor our existing L1/L2 support team
• Assist with technical discovery meetings and solution design for new business clients
• Work with management to build scalable and commercially viable MSP service packages.

Experience we are looking for:

• Ideally 8–12+ years of total IT experience, preferably in Australia.
• At least 5 years of experience working within a Managed Service Provider environment
• At least 3 years working at Senior Systems Engineer / L3 Engineer level
• Previous experience mentoring, supervising or technically leading other engineers is highly regarded
• Proven experience supporting multiple SMB clients simultaneously rather than working within only one internal corporate IT environment
• Strong experience handling complex escalations, outages, infrastructure issues and client migrations
• Experience in technical discovery, solution design and client onboarding
• Experience helping define technical standards, processes and documentation within an MSP environment
• Candidates currently working as a strong Senior Systems Engineer / L3 Engineer and looking to step into a Technical Lead role are encouraged to apply

Strong hands-on experience required across:

• Microsoft 365
• Windows Server
• Active Directory and Group Policy
• Networking
• Firewalls
• VLANs
• VPNs
• Backup and disaster recovery
• RMM and PSA platforms
• PowerShell and automation
• Microsoft 365 and infrastructure migrations
• IT documentation platforms such as Hudu or IT Glue

Substantial hands-on experience working within an MSP environment is essential.

This role will not suit someone whose background has primarily been internal corporate IT or desktop support.

We need someone who is still technically strong and comfortable personally taking ownership of difficult L3 issues when required.

About V4 IT Services

V4 IT Services is an established Australian IT support and repair business headquartered in Melbourne, with technical coverage across Australia with a network of over 100+ on ground techs covering over 1500+ Postcodes.

We are now investing in building a dedicated Managed IT Services division focused on supporting small and medium-sized Australian businesses.

This is an opportunity to join at the beginning of that journey and play a major role in designing the technical operation rather than simply inheriting an existing system.

Location: Melbourne

• If you have strong MSP experience, remain hands-on technically, and are interested in helping build an MSP operation from the ground up, we would like to hear from you.