Hands-On Technical Services Lead - MSP & Cybersecurity

Talent Corp; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Talent Corp in Sydney is seeking an experienced Technical Services Lead to join a growing managed services and cybersecurity environment. This senior, hands-on leadership role will act as the technical authority across complex client environments while staying close to the technology.

You'll lead senior engineers, own technical standards, manage Level 3 escalations and major incidents, oversee technical projects and work directly with clients across infrastructure, Microsoft 365, endpoints,

Qualifications

• 8+ years' experience across infrastructure and Microsoft cloud engineering.
• At least 3 years' experience leading technical engineers, ideally within an MSP.
• Strong hands-on experience across Microsoft 365, Entra ID, Intune and Defender.
• Strong knowledge of Conditional Access and identity security.
• Strong networking capability across UniFi, Meraki, FortiGate, VLANs and VPNs.
• Solid working knowledge of Essential Eight and ISO 27001.
• Experience leading complex technical escalations and major incidents.
• Experience with AI and automation tools in day-to-day engineering.

Responsibilities

• Act as the technical authority across client infrastructure and cloud environments.
• Own technical standards across Microsoft 365, endpoints, networking and backup environments.
• Take ownership of complex Level 3 escalations.
• Lead the technical response to major incidents and security breaches.
• Build strong technical relationships with key enterprise and multi-site clients.
• Support solution design, technical scoping, effort estimates and pre-sales activities.
• Lead infrastructure and cyber security conversations with senior client stakeholders.
• Review Essential Eight reports and security findings before presenting to clients.
• Deliver and oversee projects including Microsoft 365 tenant migrations, SharePoint/OneDrive migrations, network refreshes, site builds and cutovers.
• Lead, coach and develop Level 3 engineers.

Skills

Microsoft cloud eng

Infrastructure engineering

Technical leadership

Cyber security

Azure

Networking

PowerShell/Python

Tools

HaloPSA

NinjaOne

Job description

Talent Corp in Sydney is seeking an experienced Technical Services Lead to join a growing managed services and cybersecurity environment. This senior, hands-on leadership role will act as the technical authority across complex client environments while staying close to the technology.

You'll lead senior engineers, own technical standards, manage Level 3 escalations and major incidents, oversee technical projects and work directly with clients across infrastructure, Microsoft 365, endpoints,