Motor Assessor

Youi Pty Ltd; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile tools

Wellbeing

Discounted gym access

Youi insurance

Incentives

Annual leave 22 days

Paid training

Job summary

Youi in Australia is seeking a qualified Assessor to step off the tools and sign off repairs, ensuring fair claims and smooth customer recovery. You’ll inspect vehicles on-site and on-road, review estimates, and progress claims with accuracy.

Training starts with three weeks at the Chermside office, travel covered. You’ll gradually build your own portfolio while balancing desktop reviews and field work, with options like a 9-day fortnight and 22 days’ annual leave.

Qualifications

• Trade qualification in Panel Beating or Spray Painting is essential.
• Hold a current driver’s licence as you will be on the road.
• Bonus if you’ve worked with watercraft or specialty vehicles.

Responsibilities

• Inspect damaged vehicles and validate claims.
• Scope repairs and review repairer estimates.
• Identify discrepancies or potential fraud indicators.
• Assess liability considerations.
• Manage customer expectations professionally.
• Manage your diary and turnaround times.
• Work closely with service providers to ensure quality repairs.
• Maintain thorough documentation and compliance standards.

Skills

Attention to detail

Strong communication

Time management

Diary management

Documentation

Customer focus

Education

Trade qualification in Panel Beating or Spray Painting

Job description

You'll love this role if you're somebody who wants to step off the tools and be the one signing off the repair, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes, and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s a full 38-hour week and the days can be busy, moving between assessments, customers, and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

Training starts with three weeks at our Chermside office learning how our repair model and policies work, travel covered. After that you’ll return home, shadow experienced Assessors and gradually build into your own portfolio.

What you’ll be doing

• Inspect damaged vehicles and validate claims
• Scope repairs and review repairer estimates
• Identify discrepancies or potential fraud indicators
• Assess liability considerations
• Manage customer expectations professionally
• Manage your diary and turnaround times
• Work closely with service providers to ensure quality repairs
• Maintain thorough documentation and compliance standards

What you'll have

• A trade qualification in Panel Beating or Spray Painting is essential
• Bonus points if you’ve worked with watercraft or specialty vehicles
• Hold a current driver’s licence as you will be on the road

What great looks like

• Stay steady when a customer is frustrated and still explain your decision clearly
• Make calls based on evidence and policy, comfortably backing your judgement
• Notice details others miss and document them properly
• Follow jobs through to completion
• Prioritise safety, compliance and doing it right over doing it fast
• Repairers respect you because you are fair, consistent, and clear

What you get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave
• A culture you can feel - Regular team connection, recognition and events that keep you part of the bigger picture, even when you're out on the road
• Leaders who back your growth - Three weeks of paid training to set you up properly, followed by clear direction and regular coaching as you build confidence
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands‑on coaching helping many team members step into leadership roles across the business. We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and recognition programs. You’ll also see clear direction from leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

Here it's work that’s a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.