Motel Receptionist

Merewether Motel; Newcastle City Council; On-site; AUD 24,000 - 32,000; Part time

Job summary

Merewether Motel is seeking a casual front of house receptionist to primarily work at our Merewether property, with flexibility to assist at Fern Bay Motel as needed. You will greet guests, manage check-ins/check-outs and handle inquiries in a friendly, efficient manner.

Experience in hospitality is helpful but not essential; training will be provided. Shifts include mornings, afternoons, and rotating weekends, totaling about 21 hours per week. A positive, reliable team player is desired.

Qualifications

• Great communicator with friendly, outgoing demeanor.
• Punctual and reliable.
• Hospitality experience preferred but not essential.
• Willing to train the right candidate.

Responsibilities

• Create a warm, welcoming experience for guests during check-in/check-out.
• Handle reservations, bookings and guest enquiries.
• Answer phone calls and respond to emails and other guest correspondence.
• Process payments, reconcile daily transactions, prepare tax invoices and maintain guest records.
• Multi-task and stay calm under pressure.
• Cook breakfasts, deliver and collect room service trays.
• General cleaning and assist housekeepers when required.
• Perform additional duties to keep the motel clean and tidy.

Skills

Communication

Punctuality

Customer service

Job description

Merewether Motel is a busy 4 star property located in the beach suburb of Merewether, and our sister property Fern Bay Motel is located 15 mins from Newcastle. We are looking for a casual front of house receptionist who can predominately work at our Merewether property but also have the flexibility to work at our sister property if required. Someone who is a great communicator, has an outgoing and friendly personality, who is punctual and reliable. This position will consist of approx. 21 hours per week. Our shifts generally include Morning shifts 7am - 2pm, Afternoon Shifts 2pm - close (approx. 7pm - 9pm) and our weekend shifts are on rotation.

Duties Include, but are not limited to:

Create a warm and welcoming experience for our guests, assisting them throughout the check-in and check-out process.

Handle reservations, bookings and guest enquiries.

Answer phone calls and respond to emails and other guest correspondence.

Process payments, reconciling daily transactions, preparing tax invoices and maintaining accurate guest records.

Ability to multi-task and remain cale under pressure.

Cooking breakfasts, delivering and collecting room service trays.

General Cleaning and assisting housekeepers when required.

Any other duties that maybe required to keep the motel clean & tidy.

Prior experience as a receptionist, hotel front office attendant or similar role is preferable but not essential. Training will be provided to the right candidate. So if you would like to enter the hospitality industry, this is a great opportunity for you!