Motel Operations Manager: Guest Experience & Safety

The Mayfair Emerald; Emerald; On-site; AUD 65,000 - 90,000; Full time

Job summary

The MAYFAIR RIDGE MOTEL is seeking an experienced Motel Manager to lead daily operations and ensure high standards of guest service across front desk, housekeeping and maintenance. You will supervise reception, facilities, and dining services while maintaining a safe, welcoming environment.

Key responsibilities include coordinating reservations, overseeing staff performance, ensuring compliance with relevant regulations and WHS requirements, and monitoring guest feedback to continually improve

Qualifications

• Diploma level qualification or higher.
• 12 months experience in a similar motel/ hotel role.
• Marketing experience is valued but not essential.

Responsibilities

• Coordinate motel operations, including reservations, housekeeping, and food service, to maintain high guest service standards.
• Supervise security and room/facilities maintenance to keep the motel safe and well-presented.
• Ensure compliance with relevant legislation, regulations, licensing, and WHS requirements.
• Monitor guest feedback and identify opportunities to improve service delivery.

Skills

RMS Knowledge

Priority setting

Team coordination

Education

Diploma or higher

Job description

The MAYFAIR RIDGE MOTEL is seeking an experienced Motel Manager to lead daily operations and ensure high standards of guest service across front desk, housekeeping and maintenance. You will supervise reception, facilities, and dining services while maintaining a safe, welcoming environment.

Key responsibilities include coordinating reservations, overseeing staff performance, ensuring compliance with relevant regulations and WHS requirements, and monitoring guest feedback to continually improve