Motel Manager

Hajama Pty Ltd; Central Coast Council; On-site; AUD 80,000 - 110,000; Full time

Job summary

Hajama Pty Ltd is seeking a Motel Manager to oversee budgeting, revenue strategy, guest services, and day-to-day operations at a coastal NSW property. You will drive occupancy and ADR through rate tactics, upselling, and active front-desk engagement.

The role involves first-line management of reservations across Phone, Web, Email, Walk-in and online channels, with after-hours guest support and on-site living where needed. A strong track record in budgeting and profitability is essential.

Qualifications

• At least 5 years working experience as a motel manager.
• Proven track record of managing budgets, achieving targets, and maximising profitability.
• Knowledge of revenue management processes and rate strategies.
• Experience with reservation and property management systems.

Responsibilities

• Participate in the preparation of the annual motel operating budget and financial plans, monitoring budget and controlling labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
• Use company systems and processes to maximise revenue and develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Ensure guests are greeted upon arrival and interact effectively with guests, responding appropriately to complaints, soliciting feedback and building relationships that drive continuous improvements in guest satisfaction.
• Provide first-line management of property reservations through Phone, Web, Email, Walk-in and online channels
• Assist in after-hours guest assistance, including late check-ins and resolution of any issues
• Conduct first line financial management of property accounting
• Manage the marketing and promotions of the business via travel websites, local council and Tourist Information Centre
• Maintain and regularly update social media pages
• Manage housekeeping staff, cleaning rosters, cleaning inventory and room availabilities

Skills

Budgeting

Revenue management

Guest service

Reservations management

Team management

On-site operations

Job description

The Motel Manager role includes participation in the preparation of annual motel operating budgets and financial plans, monitoring budget and controlling labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. The role involves maintaining procedures for security of monies, credit and financial transactions, guest security, and inventory control. You will use company systems and processes to maximise revenue, develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk, and ensure guests are greeted upon arrival with effective interaction. The position includes first-line management of property reservations through Phone, Web, Email, Walk-in and online channels, and conducting first line financial management of property accounting.

Key responsibilities

Participate in the preparation of the annual motel operating budget and financial plans, monitoring budget and controlling labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control

Use company systems and processes to maximise revenue and develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Ensure guests are greeted upon arrival and interact effectively with guests, responding appropriately to complaints, soliciting feedback and building relationships that drive continuous improvements in guest satisfaction

Provide first-line management of property reservations through Phone, Web, Email, Walk-in and online channels

Assist in after-hours guest assistance, including late check-ins and resolution of any issues

Conduct first line financial management of property accounting

Manage the marketing and promotions of the business via travel websites, local council and Tourist Information Centre

Maintain and regularly update social media pages

Manage housekeeping staff, cleaning rosters, cleaning inventory and room availabilities

About you

At least 5 years working experience as a motel manager

Proven track record of managing budgets, achieving targets, and maximising profitability

Good experience and knowledge of revenue management processes and implementing rate strategies

Knowledge of reservation and property management systems, and industry best practices

Willing to provide the details of professional referees including one that is a current or recent line manager

Daily motel maintenance skills preferred

Able to live on-site at the motel and assist with breakfast service highly preferred

Competitive salary package commensurate with experience

Opportunity to work in a beautiful seaside environment